Responsibilities

• Own and develop Bloom Growth's community strategy, programming, experiences, and priorities
• Build and evolve the community experience by testing new ideas, measuring results, and scaling what works
• Drive the daily health and momentum of the community by starting conversations, connecting members, recognizing successes, and encouraging participation
• Develop and manage a recurring community programming calendar with discussions, events, resources, and experiences that create ongoing value
• Build relationships with members, Coaches, Coach Partners, and Self-Implementors to understand their needs and strengthen engagement
• Identify and coordinate Coaches, subject matter experts, members, and guest speakers to contribute valuable community programming
• Plan and host virtual events including Ask Me Anything (AMA) sessions, workshops, office hours, and member spotlights
• Design and continuously improve member onboarding and re-engagement efforts to increase participation
• Monitor community performance and member feedback, using insights to determine what to expand, change, test, or stop
• Partner with Marketing, Product, and BG OS teams to share community insights and identify opportunities to improve the customer experience

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
• 4+ years of experience managing an online community, membership program, or customer engagement platform
• Experience with dedicated community platforms such as Mighty Networks, Circle, Slack, Discord, or similar
• Demonstrated experience building community programming and driving member engagement
• Experience creating engaging written content and facilitating online discussions
• Experience planning and hosting virtual events
• Ability to independently develop ideas, make decisions, and turn strategy into execution
• Strong written and verbal communication skills and ability to collaborate effectively in a fully remote environment
• Valid driver's license and ability to travel domestically or internationally

Preferred

• Experience supporting Software as a Service (SaaS), coaching, or founder-focused organizations
• Familiarity with Bloom, Entrepreneurial Operating System (EOS), Scaling Up, Pinnacle, or similar business operating frameworks
• Experience analyzing community engagement metrics and translating insights into action
• Basic graphic design skills using Canva or similar software
• Experience with project management or marketing automation tools

Benefits

• 100% remote work environment
• Medical, dental, vision, and life insurance
• 401(k) with employer match (immediate eligibility)
• Unlimited PTO
• Volunteer Time Off
• Paid parental leave
• Professional development opportunities
• Company-paid holidays