Senior Community Loyalty Associate
USA (Hybrid)
Posted 2 days ago
Job Description
Summary
Chobani’s Consumer Loyalty Team brings the vision and experience of the Chobani Brand to life on all our channels. We ensure that every consumer walks away with best in brand experience despite their original position. We’re dedicated and proud to be part of something bigger than ourselves and that comes through in all our interaction.
Our team is responsible for defending the brand, carrying a knowledge of every product—ingredients, nutrition, regulatory compliance, community, sustainability, farming and everything about our company including our amazing founder and leader. We’re working to build brand loyalty, upsell our products and ensure that all messaging addresses the needs of the audience. We’re also responsible to meet consumers where they are and must be knowledgeable about a variety of channels with which we speak with consumers.
Responsibilities
- Lead the care of consumers to ensure a best-in-class experience, while collecting valuable data and conveying the most important details about Chobani, our products, our mission and our values
- Manage expanded duties within the department that go outside the daily expectations of consumer engagement, including building programs, overseeing system, and process improvements
- Overseeing specific programming on behalf of the team to build stronger systems shared
- Represent the company as an expert in products, including product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
- Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system
- Report on Quality and Feedback to provide the business with necessary data that will ensure productivity improvements and business decision making on behalf of consumers
- Leading and serving as a mentor to junior members of the team to ensure their ongoing success
- Answer questions or address concerns about Chobani ads, brand messaging and developing news
- Meet quality and productivity requirements as it relates to engaging the needs of the consumer
- Escalate business-critical complaints
- Perform other duties as necessary
Requirements
- College Degree or High School Diploma combined with relevant experience required
- Minimum of 4-6 years of relevant experience required
- Ability to serve as a leader and encourage the support and success of the team
- Ability to understand and convey the ideals and culture of the Chobani brand
- Excellent written and verbal communication skills
- Ability to quickly learn new material and information
- Ability to handle stressful situations while managing proper tone and messaging
- Ability to work in a team environment and independently with little supervision
- Must be able to travel to our Norwich or New Berlin locations within an hour and a half
Chobani
Chobani is a next-generation food and beverage company on a mission to make nutritious food accessible to all. Since 2005, we have made food from natural ingredients, that tastes delicious and nourishes people. We’re proud to be America’s No. 1 yogurt brand – making yogurt without compromise – with all natural ingredients and no preservatives. Over the last 19 years we’ve continued to disrupt the dairy industry, adding oatmilk and creamers to our portfolio alongside yogurt. In 2023, La Colombe – a leading coffee roaster with a shared commitment to quality, craftsmanship and impact – became part of the Chobani family, adding coffee to our lineup and new opportunities to innovate. From the beginning, we set out to be a different kind of company, believing how we make our product is just as important as what goes into it. As a business, we put our people first, providing competitive wages, benefits that enable health and wellness, opportunities for growth and development, a commitment to keeping our people safe and fostering an inclusive culture where everyone feels like they belong. People are truly our magic ingredient. We also believe businesses can do well by doing good and are committed to giving back to the communities we call home. As a food company, we believe everyone should have access to good, nutritious food and are dedicated to fighting hunger and food insecurity. From volunteer initiatives to building infrastructure, and supporting organizations through our Community Impact Fund, we know that what matters most is the difference we make for others.
Links
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