Senior Communications Specialist

Responsibilities

• Serve as a key representative, aligning with organizational priorities through effective communication and relationship management to ensure superior service delivery and positive customer connection
• Understand client needs and preferences, addressing concerns promptly to enhance customer experience and expand service offerings
• Develop compelling storytelling and editorial direction for communication artifacts ensuring consistency in messaging
• Use visual storytelling techniques to communicate complex changes in an accessible way, helping stakeholders adopt new processes and transition smoothly to the future state
• Craft and refine messages to align with the organization’s brand and strategic goals, ensuring communications are clear, concise, and engaging for stakeholders
• Collaborate with OCM specialists, graphic designers, and the client to create content that aligns with OCM assessments and stakeholder management insights
• Supervise the design and creation of graphics, digital media, and visual content for change effort communications across a diversity of formats (e.g., briefings, newsletters, flyers, posters, fact sheets, websites, social media, news and announcements, trifolds, and branding materials)
• Develop and implement social media strategies for clients to increase engagement and reach among stakeholders, coordinating with web designers, and content creators
• Monitor social media trends, respond to stakeholder inquiries, and ensure consistent messaging across all digital communication channels
• Leads the refinement of a seamless customer experience across all communication touchpoints, such as conference content, briefings, and social media

Requirements

• Bachelor’s degree in Communications, Business, Public Relations, Marketing, Journalism, or a related field
• Federal Consulting Experience
• At least 3-6 years of experience in communications, public relations, or related fields, with a strong track record of leading communication initiatives
• Strong writing, editing, and verbal communication skills
• Ability to translate complex or technical information into clear, concise messaging
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
• Ability to work both independently and collaboratively in a fast-paced environment
• Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model)
• U.S. Citizenship
• Must reside within 50 miles of Scott AFB, IL

Preferred

• Advanced certification in Communications, Public Relations, or equivalent fields is a plus
• Additional certifications in leadership or strategic communication are advantageous
• Expertise in visual storytelling, graphic design, and the creation of digital media
• Advanced proficiency in communication tools, social media platforms, and content management systems
• Experience with digital communications tools (e.g., SharePoint, web content platforms, email marketing tools)

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!