Senior Client Success Manager - Flint Direct

Responsibilities

• Serve as the primary contact and trusted marketing partner for a portfolio of dealers, building strong relationships with owners, leaders and marketing contacts.
• Build a deep understanding of each dealer’s business, products, customers, competition and local market to shape strategy and drive growth.
• Develop marketing plans with clear objectives , recommended tactics, budgets and measures of success.
• Lead planning and performance conversations, turning campaign results and market insights into practical recommendations and next steps.
• Help dealers navigate manufacturer marketing programs, brand requirements and co-op funding opportunities.
• Identify opportunities to expand services and grow accounts by bringing the right Flint Group capabilities to each client.
• Own the day-to-day running of multiple accounts, keeping plans, timelines, budgets and scope aligned.
• Translate client goals into clear briefs and direction for creative, media and other teams.
• Bring internal teams together to solve client problems and deliver integrated work.
• Ensure projects and campaigns are delivered accurately, on time and within scope .

Requirements

• 4+ years of relevant experience in client success, account management or marketing, with increasing responsibility for client strategy and relationships.
• A working understanding of digital marketing, including paid media, local search, websites, social media and reputation management.
• The ability to interpret marketing results, explain what they mean and recommend what to do next.
• Strong communication , presentation and problem-solving skills, including confidence leading challenging client conversations.
• Strong organization and follow-through, with experience managing multiple accounts, budgets and priorities.
• Experience with equipment dealers, manufacturers, distributed brands or co-op marketing is a plus.