Company Description

OTB Strategy is a full-service advertising and marketing agency dedicated to delivering out-of-the-box solutions. With a mission to empower organizations to "Be Relevant," OTB Strategy combines strategic research, communication, and media management to drive brand loyalty and achieve long-term success. Backed by a team with extensive expertise across industries such as FMCG, IT, Banking, and more, OTB Strategy supports organizations in staying ahead through its Plan, Execute, Manage, and Monitor (PEMM) framework. The agency is deeply passionate about collaborating with organizations, including startups, to build and enhance brand equity. Their results-driven approach, Define: Refine: Shine, underscores a commitment to achieving impactful and enduring outcomes for clients.

Role Description

This is a full-time, on-site role for a Senior Client Servicing Executive or Manager at OTB Strategy, located in Delhi, NY. The role includes managing client relationships, ensuring satisfaction, and addressing client needs promptly. The candidate will excel at developing and maintaining long-term partnerships, creating effective presentations, managing accounts efficiently, and communicating solutions to meet client expectations. The role requires meticulous coordination with internal teams to deliver results and drive success for clients.

Qualifications

• Proven expertise in Client Services, Client Relations, and fostering long-term client partnerships.
• Ability to craft and deliver compelling presentations to internal and external stakeholders.
• Strong background in Customer Service and Account Management, with a focus on achieving customer satisfaction.
• Exceptional communication, persuasion, and problem-solving skills to address client needs effectively.
• Organizational and time-management abilities to handle multiple clients and projects concurrently.
• Experience in the advertising or marketing industry is a plus.
• Proficiency in industry-standard tools and platforms for client and account management.
• Ability to thrive in a collaborative on-site work environment in a fast-paced agency setting.