Responsibilities

• Brand Success
• Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor).
• Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable.
• Create and configure brand accounts within the ThumbStopper system.
• Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness).
• File JIRA tickets to report issues, bugs, and feature enhancements to the technology department.
• Maintain the Brand Playbooks of assigned brands
• Work with the Brand’s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed.
• Responsible for the creation and presentation of Quarterly Business Reviews.
• File monthly co-op/billing reports for Brands where contractually obligated.

Requirements

• Professional verbal and written communications skills.
• 7-year minimum in customer service.
• Proven ability to build and maintain relationships with clients and internal stakeholders
• Demonstrated competence sharing info out to the entire Customer Success team and being a brand’s subject matter expert
• Organized with attention to detail.
• Proficient with all platforms used by ThumbStopper.
• Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform.
• High School diploma.
• 7+ years of experience in customer service or similar role.