Senior Associate - Content Manager – Payments at JPMorgan Chase & Co. | Chicago, IL

Senior Associate - Content Manager – Payments

Chicago, IL (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 3 months ago

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Own content governance for treasury services assets and lead cross-team publication across multiple CMS platforms.

Own asset updates and recertification for internal and client materials across CMS platforms.
Must-have: 3+ years in treasury services sales/implementation or equivalent content-writing and strong project management.
Standout: Proven cross-team coordination and independent decision-making with timely delivery.

Manage asset update projects with subject matter experts to govern and publish standard content for internal and client-facing sales assets, including RFPs and product sales materials, across multiple content management systems.
Manage recertification projects for assigned products and industries to ensure content is accurate and remains compliant.
Make independent decisions guided by established policies and practices.
Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes.
Maintain projects accurately and in a timely fashion using Workfront.

3+ years of experience in sales, implementation, or support of treasury management or commercial card services, or equivalent experience in technical, business, or proposal writing, in banking/treasury services products
Proven experience in content management and strong project management skills
Excellent business writing, editing, communication, grammar, interpersonal and organizational skills
Ability to coordinate work across multiple teams and partners to drive progress
Strong ability to interact, influence and communicate effectively at all organizational levels
Intermediate to advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) and LLM prompting
High level of independence, energy and integrity, with respect for diverse opinions and styles and accountability
Schedule flexibility to meet deadlines and work flexible hours as required

Hands-on experience with Adobe Experience Manager (AEM) and LLM applications or similar systems
Working knowledge of project management tools (e.g., Workfront, Tableau, Alteryx or Monday.com)
In-depth knowledge of treasury services or commercial card products and services