Own and drive the end-to-end creative strategy and delivery across design, production, and team leadership to turn strategic opportunities into innovative experiences.

• Growth and opportunity capture: develop proposals to pursue new business and growth opportunities.
• Creative direction: create and direct the design direction of projects and experience design solutions.
• Leadership and collaboration: lead multidisciplinary teams of designers, production artists, writers, content analysts, planners, and information architects.
• Strategic account planning: perform planning with senior management in vertical marketing.
• Client communication: effectively communicate creative ideas and strategies to stakeholders.

• Team building and mentoring: build a multi-disciplinary team and provide regular leadership and feedback.
• Staffing strategy: develop and modify staffing plans, compensation, performance, training, and mentoring within the creative department.
• Quality and process: champion quality standards and drive continual improvement of methods and best practices.
• Delivery management: proactively manage production scope, schedules, and budgets to ensure on-time delivery.
• Cross-functional engagement: inform practice leads from media, technology, research and analytics, usability, and QA to maximize results and user satisfaction.

• HR initiatives: support and lead HR initiatives focused on performance.

• Note: the responsibilities column contains more items, truncated to 10 bullets for conciseness.