Responsibilities

• Own the client relationship for your book of engagements, including status calls, reporting, and escalations
• Own project timelines, deliverables, and budgets end to end
• Translate strategy into executable plans and hold the team to them
• Coordinate designers, developers, videographers, and strategists to hit deadlines
• Run our project management system in ClickUp and keep it accurate enough to make decisions from
• Scope new work, flag scope creep early, and protect engagement profitability
• Identify growth opportunities within existing accounts and bring them forward
• Build and improve internal processes as we grow
• Prepare client-facing reporting and pull performance data from Google Ads, Meta, GA4, and Search Console
• Support new client onboarding from kickoff through first deliverables

Requirements

• 4+ years in account management or project management on the agency side
• Proven track record owning multiple client relationships at once, not just their timelines
• Comfort in the room with business owners and executives, not just marketing coordinators
• Strong working knowledge of digital marketing: paid media, SEO, web development, content, and analytics
• Comfort with project management software (ClickUp preferred) and CRM platforms (GoHighLevel a plus)
• Excellent written and verbal communication, especially the ability to explain marketing work to non-marketers
• Genuinely organized, not just detail-oriented on a resume
• Willing to be in the office in downtown Chattanooga

Preferred

• Experience with GoHighLevel, WordPress, Google Ads, or Meta Business Suite
• Background in content production or video project management
• Familiarity with EOS or a similar operating system

Benefits

• Paid time off and paid holidays
• Office closed between Christmas and New Year, on top of your PTO
• Downtown Chattanooga office with a small, senior team and direct access to leadership
• $300 per month toward the individual health plan of your choice
• Performance bonus structure