Pulse Marketing Agency is a full-service marketing and media agency that blends strategy, creative, data, and execution to drive real results for our clients. We work closely with brands across healthcare, higher education, nonprofit, and regional business—acting less like a vendor and more like a strategic partner.

We’re looking for a Senior Account Manager who can own client relationships, lead complex projects, and translate big-picture goals into smart, effective marketing work.

The Senior Account Manager is the primary point of contact for a portfolio of clients and plays a critical role in ensuring work is strategic, organized, and delivered at a high level. This role sits at the intersection of client leadership, internal coordination, and strategic thinking.

You’ll manage relationships, guide strategy, oversee execution, and keep both clients and internal teams aligned—while spotting opportunities to grow accounts thoughtfully and responsibly.

Client Leadership & Strategy

• Serve as the day-to-day strategic lead for assigned client accounts
• Build trusted, long-term client relationships grounded in clarity, responsiveness, and results
• Lead client meetings, presentations, and planning sessions
• Translate client goals into clear marketing strategies and actionable plans
• Provide thoughtful guidance—not just execution—on marketing decisions

Account & Project Management

• Oversee timelines, scopes, deliverables, and budgets across multiple accounts
• Coordinate cross-functional teams (creative, media, analytics, web, social) to ensure work stays on track
• Review work for quality, accuracy, and alignment with strategy before it reaches the client
• Manage change requests and scope adjustments with confidence and transparency

• Lead the development of strategic marketing plans aligned with client goals and business objectives
• Translate high-level strategy into integrated campaign frameworks and channel recommendations
• Ensure strategic plans are fulfilled consistently across creative, media, digital, and other executional work
• Maintain ownership of strategy throughout the lifecycle of an engagement, from planning through delivery
• Monitor progress and performance to ensure execution remains aligned with strategic intent
• Identify when plans need to evolve and guide adjustments in partnership with clients and internal teams
• Connect the dots across initiatives to ensure cohesive, effective marketing efforts

Collaboration & Internal Leadership

• Act as the internal advocate for your clients while balancing agency priorities
• Clearly brief internal teams and keep communication flowing throughout projects
• Mentor junior account staff and model strong account leadership
• Help refine internal processes and improve how work moves through the agency

Growth & Opportunity Identification

• Identify opportunities to expand or deepen client engagements based on real needs
• Partner with leadership on renewals, upsells, and new initiatives
• Support/lead proposal development and strategic recommendations
• Network/new clients/etc.

• 5–8+ years of experience in leading strategy at a marketing, media, or creative agency
• Proven ability to manage complex accounts and multiple projects simultaneously
• Strong strategic thinking skills with a solid understanding of digital, media, and creative workflows
• Confident communicator—clear, organized, and comfortable leading conversations
• Highly organized with strong attention to detail and follow-through
• Experience working with healthcare, nonprofit, institutional, and state/federally funded clients is a plus

• Clients trust you, rely on you, and see you as a strategic partner
• Projects move smoothly, deadlines are met, and surprises are minimized
• Internal teams feel supported, informed, and set up to do great work
• Accounts are stable, growing, and delivering meaningful results

• Collaborative, smart, no-ego environment
• Work that actually matters—to clients and communities
• Flexibility, trust, and accountability
• Opportunity to shape strategy, not just manage tasks