Responsibilities

• Support or act as the primary contact for day-to-day delivery team and client.
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to.
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts.
• Ensure timeliness and quality of client deliverables.
• Continuously observe and identify areas to improve existing processes.
• Bring leadership, guidance and operational efficiencies to the delivery team.
• View of bigger picture and disseminating information to the appropriate parties for execution.
• Apply critical thinking skills to identify and mitigate potential delivery risks.
• Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze.

Requirements

• Bachelor’s Degree required.
• 6+ years related agency experience, specifically within digital marketing or marketing operations.
• Must have experience with Braze.
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously.
• Experience with client-facing responsibilities and with giving client presentations.
• Knowledge of contracts and managing a SOW, along with scope creation and management.
• Ability to leverage business experience / acumen to identify new business and marketing opportunities.
• Strong listening and superior relationship building skills.

Preferred

• Experience leading teams is a plus.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave