Responsibilities

• Guides and delivers flawless execution of projects in collaboration with internal teams
• Manage regular client communication touchpoints, including status reports, calls, video chats and email engagements
• Author briefs based on planned campaigns, client input and business needs
• Define key project milestones and actively monitors project progress to ensure on-time, on-budget and on-brief delivery
• Defines scopes of work and deliver profitably on those scopes of work
• Knows and understands the skills and capabilities of the agency in order to bring them to bear in our client partnerships
• Helps to identify growth opportunities within existing accounts as well as risks or threats to the account
• Works within and helps to develop a healthy and productive cross-functional team atmosphere in partnership with internal colleagues where all employees are empowered to live out our core values of Be Curious, Be Thoughtful and Be Brave
• Brings strategic marketing and industry thought leadership forward to help clients develop innovative solutions to their business challenges

Requirements

• Minimum of five years of experience in an account management role, preferably at an agency
• Proven ability to foster relationships with mid-to-senior-level clients
• Proven ability to work within and help lead internal teams, both within the account management department and across other functional departments
• Ability to manage revenue, profitability and expenses
• Exceptional communication skills, including small-group and large-group presentations
• Understanding of and ability to tie creative solutions to marketing metrics
• Excellent budget and negotiation skills
• Ability to lead cross-functional teams
• Power user of email, text, video conferencing, presentation software and standard business software with superior organizational skills