Responsibilities

• Create and manage high-end experiential activations from intimate to broadscale, with a focus on fashion, sports, entertainment, art and wellness
• Collaborate on luxury client scope of work tied to high-touch VIP hospitality, travel/transportation logistics, five-star hotel room block management, gifting, activity conceptualization, onsite planning and execution
• Oversee the planning and execution of high-touch hospitality programs and VIP experiences with team responsibilities including but not limited to: research, event logistics, proposal development, venue and vendor sourcing, brand creative, collateral development, F&B menu development, marketing submissions, ticketing management, project timelines, production schedules, and budget development, tracking, and reconciliation.
• Management of key documents and event collateral: hospitality decks, transportation spread sheets, production reports, activity trackers, training documents, guest lists, itineraries, invitations, signage, menu and seating cards, tickets, event recaps, etc.
• Manage key partners and vendors such as hotel properties, transportation companies, restaurant establishments, venues, staffing agencies, etc. to ensure seamless event execution
• Manage creative submissions and marketing timelines through the entire approval process with the thorough understanding of brand rules and regulations for legal compliance and creative governance
• Support the financial performance and profitability of assigned client accounts in partnership with Account Directors and agency leadership, including development and management of project budgets, revenue and expense tracking, forecasting, reconciliation, and monitoring against approved scope and financial targets
• On-site event management, ensuring service is impeccable and adhere to best practices standard
• Ideate and pitch new concepts that align with brand strategy and guidelines by delivering thoughtful, polished client presentations
• Develop, manage, and present client strategy pitches

Requirements

• 7+ years of relevant professional experience in luxury fashion industry, luxury loyalty and/or hospitality programs, event management and customer and/or client servicing
• Bachelor’s degree in marketing, Business, Hospitality Management, Communications, or a related field required
• Fluency in luxury brands, fashion and/ retail categories.
• Strong network across fashion, entertainment, culture, luxury lifestyle, and experiential industries preferred.
• Strong presentation/ deck creation and development skills (i.e. Canva, Google Slides, PowerPoint)
• This position is client and high net-worth individual consumer facing on-site at events, and requires strong hospitality skills
• Ability to interact in a collaborative manner
• Solutions-oriented and creative problem solver
• Creative and “outside the box” thinking
• “In-event” troubleshooting skills

Benefits

• MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
• PTO: 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K: Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program