Responsibilities

• Serve as the primary point of contact for your clients, managing communication across Slack, email, and Asana
• Collaborate with SEO and Paid Media Strategists to shape strategy, prepare for client conversations, and ensure seamless execution across service lines, acting as a strategic partner and connector between clients and internal teams
• Oversee strategy execution, budgets, and timelines across multiple service lines
• QA deliverables such as decks, landing pages, and creative assets for consistency and quality
• Identify upsell and cross-sell opportunities based on performance data, client goals, and gaps in strategy
• Provide guidance and feedback to Account Executives and support team growth through coaching and training
• Lead internal and client-facing syncs, kickoff calls, and team trainings with clarity and confidence
• Lead client calls, manage cross-functional deliverables, and initiate next steps
• Own client relationships day by day, managing 6–10 client accounts by Day 90?

Requirements

• Have 5+ years of experience in Account Management or a similar client-facing role across SEO, Paid Search, Paid Social, or other digital marketing channels in an agency setting
• Are comfortable owning relationships with senior client stakeholders and managing complex accounts
• L ove mentoring and supporting others, and want to contribute to a growing team culture
• Are proactive, strategic, and not afraid to speak up when you see an opportunity for improvement

Preferred

• Experience managing $500K+ in client revenue across multiple service lines
• Proven ability to upsell or expand accounts based on campaign performance
• Have designed and led internal trainings focused on sales enablement, upselling strategies, or client communication best practices
• Experience with tools like Asana, Google Slides, Slack, and HubSpot
• A background in or strong familiarity with eCommerce or B2B client needs