Responsibilities

• Lead Key Client Relationships: Serve as the primary strategic point of contact on our most important or complex accounts, building trust through clear communication, sound judgment, and reliable follow-through.
• Drive Strategic Conversations: Guide discussions to align marketing efforts with client objectives, proactively surfacing challenges and identifying growth opportunities before they become problems.
• Own Project Execution: Take full ownership of projects from scoping and timelines to approvals and final delivery, ensuring all work meets quality standards and stays on schedule.
• Collaborate Across Teams: Partner with internal teams to align priorities, advocate for the client's vision, and maintain momentum on all initiatives.
• Mentor & Support the Team: Provide guidance and support to account managers and coordinators, helping them build strategic thinking skills and client management confidence.
• Facilitate Feedback & Updates: Lead meetings, manage client communications, and streamline feedback loops to keep projects moving and stakeholders informed.
• Champion the Client's Vision: Advocate for the client's goals internally, ensuring their vision and brand are consistently represented across all deliverables.
• Lead Strategic Roadmaps: Partner with clients and internal teams to develop long-term strategic plans and actionable roadmaps that align with their business growth objectives, and help set the strategic direction for your accounts.
• Communicate Marketing Value: Use your knowledge of paid ads, email marketing, SEO/SEM, organic social, and analytics to articulate strategy, defend recommendations, and clearly connect performance to business outcomes.
• Drive Account Growth: Proactively identify opportunities for account growth, and take the lead on proposals, scopes, and agreements to expand client success — including supporting pricing and negotiation conversations.

Requirements

• Agency Experience: 5+ years of experience in account management or strategy roles at a creative, branding, or marketing agency, including experience managing complex accounts or mentoring junior staff. Candidates without agency experience will not be considered.
• Marketing Expertise: Strong, well-rounded understanding of marketing channels like paid ads, email, SEO, social, and analytics — and how they drive business results.
• Strong Communicator: Skilled at leading high-stakes client conversations, presenting work, managing expectations, and navigating difficult conversations with clarity and professionalism.
• Strategic Problem Solver: Adept at identifying and addressing challenges with tact and professionalism, while proactively seizing opportunities for account growth.
• Organized & Detail-Oriented: Capable of managing multiple client relationships and projects simultaneously, balancing competing priorities without losing sight of big-picture objectives.
• Collaborative Leader: Comfortable working cross-functionally with internal teams, mentoring less experienced colleagues, facilitating collaboration, and aligning diverse perspectives to deliver results.
• Adaptable & Curious: Passionate about staying current on industry trends, tools, and best practices, and about bringing new ideas and innovations to clients and the team.
• Client-Focused: Thrives on building strong client relationships and delivering impactful, results-driven marketing strategies.
• New England-Based: Must be located in New England, with the ability to occasionally meet in person with clients or team members.