Senior Account Manager (Agency Operations)

Location: Burbank, CA (in-office; local commute required)

Company: Times10

Times10 is a creative and experiential agency working with leading brands on culture-driven campaigns, premium content, and real-world activations. We are seeking a Senior Account Manager with an operations background to lead client relationships while ensuring projects are executed efficiently and at a high standard.

Responsibilities

• Act as the primary point of contact for multiple client accounts

• Own day-to-day account management, timelines, and internal workflows

• Translate client objectives into clear briefs, schedules, and deliverables

• Partner closely with creative, production, and operations teams

• Lead client calls, presentations, and ongoing status updates

• Oversee project scope, resourcing, and budgets; identify and solve issues proactively

• Ensure projects are delivered on time, on budget, and to quality standards

• Help improve internal processes and agency operations as the company scales

Qualifications

• Minimum 5 years of experience in a creative, content, experiential, or advertising agency

• Previous experience as a Senior Account Manager, Account Supervisor, or similar role

• Strong operational and project management skills

• Excellent communication, organization, and leadership abilities

• Proven ability to manage multiple accounts in a fast-paced environment

• Comfortable working cross-functionally with creative and production teams

• Must be able to commute to and work from our Burbank, CA office

Preferred

• Experience with experiential, social, or content-driven campaigns

• Familiarity with project management tools such as ClickUp, Airtable, or Smartsheet