Retail Communications Manager, Translation and Localization

Responsibilities

• Translate & Localization
• - Manage end-to-end Spanish translation and localization across the department using translation technology for key deliverables, including policies, guidelines, communications, eLearnings, PDFs, videos, and audio.
• - Translate, edit, proofread, and adapt content into Spanish while preserving business intent, tone, terminology, clarity, and cultural and contextual relevance.
• - Establish and maintain quality-assurance practices for Spanish-language content, including version control, accessibility, and publishing accuracy.
• - Monitor published Spanish-language content and coordinate corrections, updates, or retirement when source content changes.
• - Identify and implement improvements to translation processes, tools, and workflows to increase speed, consistency, and quality.
• - Maintain and consistently apply translation glossaries, style guides, and terminology standards for Spanish-language content.
• - Manage translation request prioritization by evaluating content readiness, business priority, timing, effort, audience impact, and localization risks.
• Collaboration (or Cross-Functional Partnership)
• - Collaborate across the organization, including with Retail Communications, Instructional Design, Retail Training, HR, Legal, and subject-matter experts, to confirm business intent, resolve source-content questions, and validate specialized terminology.

Requirements

• Four or more years of professional translation and localization experience.
• Full professional fluency in Spanish and English, both written and spoken, with demonstrated experience translating, editing, proofreading, and adapting business content in both languages.
• Strong knowledge of linguistic quality assurance, cultural adaptation, and maintaining consistent tone, style, and technical terminology across languages.
• Experience using Content Management Systems, Translation Management Systems, translation-memory tools , or similar translation technologies.
• Strong project-management and organizational skills, with the ability to prioritize a high volume of requests and meet deadlines in a fast-paced environment.
• Excellent listening and collaboration skills, with a commitment to understanding business-partner and audience needs.
• Sound judgment and critical-thinking skills, including the ability to solve problems independently, navigate ambiguity, and recognize when to escalate concerns.
• Flexibility and resilience when managing changing priorities, time-sensitive requests, and evolving business needs.
• Proficiency in Adobe Acrobat and Microsoft Word, Excel, and PowerPoint .
• A degree in translation, communications, linguistics, business, or a related field is preferred.

Preferred

• Experience with Articulate Storyline, Articulate Rise, Vyond, Adobe Creative Suite, closed-captioning tools, audio-editing software, AI voiceover tools, or XLIFF files is a plus.
• Experience with Retail Zipline or learning-management systems is a plus.

Benefits

• Health . Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth . We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance . You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth . Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks . Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support . Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.