Responsibilities

• Part time - 20 hours a week, afternoon hours
• Primarily responsible for marketing, planning, and implementing of resident service programs at assigned apartment communities ensuring compliance with the stated program objectives. Using interpersonal communication and a collaborative mindset, maintain professional relationships with site property management, community agencies, contracted service providers (if any), PHI, and a site’s residents. Expected to be innovative and accountable while gaining an understanding of the current resident services, resident demographics, needs of the resident base and support services within the market boundaries of the property. Provide direct resident services per regulatory agreement.
• Marketing and Planning:
• Utilizes creativity to engage community and increase participation from residents and community resources
• Basic computer skills using Microsoft Word, Excel, and a design platform (Photoshop, Printshop, Canva, etc.)
• Plan, organize, and produce events designed to promote community engagement, self-empowerment, and/or exposure to local or federal resources
• Interpersonal Communication:
• Seeks resident and manager feedback, listens effectively, and provides honest, appropriate follow through and solutions
• Takes personal responsibility for assisting residents with any issues raised and responds promptly
• Ability to clearly and accurately communicate spoken, written and visually as well as displays confidence when interacting with residents, PHI team members, PHI supervisor and property team, including handling sensitive information appropriately
• Resolves conflict in an appropriate manner and deals tactfully with differences of opinion with residents, PHI team members, PHI supervisor, and property team
• Proactively provide resources to residents and address issues that have the potential to become behavioral problems in your programs
• Innovative and Collaborative:
• Seeks out management or other team member opinions before making decisions that will impact them, residents, and programming
• Demonstrates ability to get along with others, is respectful of residents, participants, PHI team members, PHI supervisor, and property team
• Takes the initiative to make improvements where possible and seeks opportunities for additional responsibilities
• Delivers high quality results for the residents through program management, creativity, and resource research
• Overcomes roadblocks/setbacks to deliver results for the residents and programming
• Thinks outside of the box to achieve participation from internal residents and external resources
• Accountable and Adaptive:terms?

Requirements

• two years of acceptable work history
• has a clean DMV record
• capable of clearing a national criminal background check, including fingerprint scans

Preferred

• The ideal candidate for this position has some work or volunteer experience, college education, or bachelor’s degree - preferably in early childhood education, social work, or other human services field