Marketing Insights Researcher
Meta
Los Angeles, CA (On-site)
$160K/yr - $219K/yrIn-houseFull-timeSenior level8+ years exp.
6 weeks ago
Researcher
San Francisco, CA (Hybrid)
$120K/yr – $140K/yrFull time
Posted 7 days ago
Job Description
Outset invented a better way to do research: AI-powered user interviews.
Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025—less than six months after our Series A—led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated research, as the new standard for understanding people.
We’re a tight-knit team serving some of the world’s largest enterprises.
We are looking for a Researcher to join the Customer Experience team at Outset! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.
Responsibilities
Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
Review and optimize studies customers build themselves, and advise prospects through their evaluation
Manage project scoping and recruitment operations requests from Sales and customers
Turn qualitative data into clear, actionable findings customers can use
Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
Collaborate with contractors on projects where they are assigned
Flag platform and process improvements based on patterns across your projects
Qualifications
3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
A proactive, detail-oriented approach to juggling multiple projects and timelines at once
Curious and coachable
Comfortable with ambiguity in a fast-moving startup environment
Compensation Range: $120K - $140K
Outset
Outset is the start of something new and different in the world of F&B and hospitality - not just for the sake of novelty, but for the creation of something meaningful. Fresh perspectives that have blossomed from spontaneity and industry know-how.We’re not just a collection of brick-and-mortar spaces and trendy gastronomy. Outset is an idea, a meaningful conversation, a shared inspiration, and an ongoing dialogue – between you and us. We capture what’s intrinsic to all of us, from our shared wants and needs to our individuality and uniqueness. And it’s from that we craft authentic experiences – each and every day. Outset is young, ambitious, and proudly from the UAE – born, nurtured, and grown from its shifting sands, oases, palms, and waters. We speak the language of its soil, celebrating its past and preparing its future. Whether its food, dining spaces, art, or culture, you’ll find us firmly on the horizon, embracing new and exciting concepts, tastes, and spaces to set the benchmark for what’s to follow. We’re here to create the kind of experiences that light up the imagination, push the body, and touch the soul. And we’re doing it with hope, positivity, and excitement. We’re good with being different, unusual, and discerning. But while we’re proud to be bold, representing the hidden gems, the exclusively curated experiences, and the distinctively singular tastes – we want everyone to feel welcome. And as Outset grows and our unique take on everything shines through, we’ll continue to celebrate and build spaces, concepts, culinary adventures, and collaborations that speak to you, all while transcending what you know and presenting you with what can be.
Salaries
Posted range
$120K/yr – $140K/yr
Taken straight from the job posting.
Links
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