Content Systems and AI Specialist - Remote Opportunity!
KinderCare Learning Companies
Beaverton, OR (Remote)
In-houseFull-timeSenior level3+ years exp.
2 months ago
Remote Leasing Specialist
Greenwood, IN (Remote)
Salary Not Available
Posted 3 months ago
Job Description
The Centralized Customer Experience Specialist plays a key role in driving occupancy and creating exceptional resident experiences at our communities. This dynamic, customer-facing position focuses on leasing, marketing, and renewals while ensuring every interaction reflects The Garrett Companies’ high standards. With a focus on personalized service, market insight, and proactive communication, this role sets the tone for lasting resident satisfaction and community success.
Duties and Responsibilities
- Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
- Assist with community marketing efforts to build awareness and drive traffic from prospective residents.
- Respond to phone, email, and internet leads using proven sales techniques to schedule tours and increase conversions.
- Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
- Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
- Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
- Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
- Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
- Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
- Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
- Participate in required training and development activities, including occasional travel and weekend work.
- Perform other duties as assigned.
Prerequisites
- Passionate about creating an unparalleled customer experience and committed to continuously developing customer service skills.
- Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year preferred).
- Strong attention to detail and ability to maintain accuracy.
- Ability to recognize personal growth opportunities and receive feedback constructively.
- Excellent written and verbal communication skills.
- Working knowledge of, or ability to quickly learn, property management software (Entrata), Microsoft Office, and NALP principles preferred.
- Consistent reliability and punctuality.
Pre-Prerequisites (Most Important Qualities)
- Positive attitude.
- Relentless problem-solving mindset.
- Will never claim the work of others as their own.
- We are trend setters and standards breakers. Our intent is to consistently surprise our audiences through excellence.
- Ability to anticipate needs and challenges.
- Understanding the difference between causation and correlation.
- We are all broom pushers. Every member of our team is willing to work and support at all levels.
Physical Demands
- Ability to sit or stand for extended periods of time.
Ongoing Training
- Membership in professional organizations and continuing education opportunities are supported by Garrett Residential and The Garrett Companies.
The Garrett Companies
The Garrett Companies is a full-service multifamily development, construction, and management firm based in Indiana, Colorado, & Tennessee. Our company leadership specializes in the multifamily industry and boasts a diverse array of project successes in multiple markets including new construction, infill, and mixed-use developments. The Garrett Companies has been involved in the development of 50+ projects totaling over 17,000 apartment homes in 17 states. Our mission is simple: To develop, build and manage multifamily assets nationwide using an approach that builds value, eliminates risk and provides superior risk adjusted returns. Our vision is bold: Through the relentless pursuit of excellence become the most successful multifamily development company in the country, and to use that success to better our team, communities in which we work, and the lives of those that choose to call our campuses home. We have been recognized as a "Best Place to Work” because of our people. Our approach to hiring is to find people with talent that also have a desire to make things. As simple as that sounds...in this industry there always seems to be too many managers, and not enough creators. We look for creators! Our creators come from varied backgrounds and have been instrumental in breaking old work habits for the better – and also identifying opportunities to create new methods that make our projects better (in terms of profitability, design, and livability).Our team works hard and plays hard. We respect that a person is more than their job. We encourage time off to recharge, making time for family events and putting the little ones on the bus before coming to work. While we are focused and productive, we also try and take a moment to celebrate the little and big victories.We are committed to controlling our future by executing projects in a way that keeps our investors and lending partners happy – but also in a way that keeps our team engaged and our culture protected.
