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ModSquad

Remote Fast Food Chain Engagement Moderation - 7/26

USA (Remote)

Salary Not AvailableIntern/New GradPart time

Posted 2 months ago

Job Summary

Owns community safety and on-brand engagement by moderating conversations and delivering friendly responses across social touchpoints.

  • Audience: online communities and customers requiring quick, warm moderation that preserves brand voice.
  • Tooling and tone: coordinate responses via Sprout Social to keep conversations civil and engaging, with playful on-brand messaging.
  • Scope: manage day-to-day moderation and engagement within weekends and 10-15 hour weekly blocks.

Job Description

Responsibilities

  • Engage with and manage online conversations and content moderation to maintain brand voice and ensure community safety.
  • Use Sprout Social to engage with client communities and ensure communities stay safe and happy.
  • Provide warm, playful, on-brand responses across social media and digital platforms.

Requirements

  • Engagement Moderation Experience
  • Available weekends
  • 10-15 hours weekly
  • Mon-Sun: 8am-6pm PST
  • Windows 11 or later
  • 8GB RAM (16 GB preferred)
  • Reliable, high-speed internet connection
  • A high-quality headset with a noise-canceling microphone
  • A quiet, distraction-free workspace suitable for handling calls
  • Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

Preferred

  • Sprout Social experience
  • Food Industry experience or interest a plus
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ModSquad

ModSquad delivers high-quality outsourced CX services at the lowest cost with unmatched speed and agility. We help companies seize opportunities, drive ROI, and mitigate risk across all international markets. We’re the team behind brands you know and love.How do we do it? By tailoring our solutions precisely to your data and goals. You get a curated team of experts combined with the optimal toolset and AI deployed with our hourly on-demand workforce model. No waste. No surprises. Just results. We call it SourceUp: outsourcing done right.

Founded in 2007
Sacramento, California, USA
1.4K employees (201 in marketing)
modsquad.com