Remote Automotive Customer Service Agent (Dealer Assistance)
USA (Remote)
Posted 1 day ago
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Job Summary
Own end-to-end customer care workflows by handling profile, shipment, and warranty inquiries while maintaining a positive, proactive service posture across multiple channels.
- Manage high-volume customer interactions across phone, chat, and email
- Research and resolve profile and vehicle-related requests
Job Description
Responsibilities
- Provide excellent service via phone and live chat
- Use your computer skills to:
- Research requests related to profile assistance
- Track vehicle shipments and vehicle orders
- Assist with car warranties
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Requirements
- Must have the ability to pass a pre-employment background check and drug screen
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem-solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention to detail
Preferred
- Degree in a relevant or related field
- Experience in the automotive industry
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
Morley
Our clientsWe serve four demanding markets:- Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers- Global / Fortune 500 companies seeking meeting, incentive and special events management- Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage)- Museums, schools, libraries and other institutions seeking custom built exhibit installations.Three companies, countless solutionsWe serve these markets through three distinct entities that work independently or in close coordination with one another to deliver highly integrated and complex solutions: Business Process Outsourcing where we manage contact centers and processing centers in North America and near-shore locationsWebsite: www.morleybpo.comMeetings & Incentives where we manage meetings, conferences and incentives for groups ranging in size from tens to thousandsWebsite: www.morleymeetings.comExhibits & Displays where we build and install museum exhibits and trade show propertiesWebsite: www.morleyexhibits.comSince 1863, we’ve cultivated a culture of delivering extraordinary experiences. It’s woven into our DNA, propelling us to achieve exceptional, award-winning outcomes. This ethos empowers our dedicated associates to unleash their full potential, and help our clients achieve great results. At Morley, we call it Moving People to Move Mountains. Service is the heart of our business, and people are its soulHappy associates make happy customers. Empowered with the tools and authority to make their solutions and service something to smile about, our associates delight in ensuring every experience for our clients and each other is extraordinary.
