Responsibilities

• Patient Communication & Scheduling: Answer incoming calls, respond to inquiries, educate prospective patients, and schedule consultations while providing a warm, professional experience.
• Lead Follow-Up & Conversion: Follow up with website inquiries, marketing leads, and prospective patients to encourage consultation bookings.
• Content Creation & Social Media Management: Create, edit, and post engaging content across social media platforms to promote the practice, educate patients, and increase brand awareness.
• Marketing Support: Assist with marketing campaigns, promotions, patient outreach, and strategies to attract new patients.
• Practice Branding: Help maintain a consistent luxury aesthetic brand across social media, online communications, and patient interactions.
• Front Desk Management: Greet patients, manage check-ins/check-outs, collect payments, and provide a high-end concierge experience.
• Patient Relationship Building: Create trust and confidence with patients by delivering exceptional communication throughout their journey.

Requirements

• Marketing Experience Required: Proven experience creating, editing, and posting social media content for a business, brand, or organization.
• Social Media Skills: Comfortable managing social platforms, developing content ideas, writing captions, and maintaining a consistent online presence.
• Customer Service & Communication Experience: 1–2 years of experience in reception, hospitality, sales, marketing, or a customer-facing role.
• Strong Phone Presence: Confident handling inbound calls, answering patient questions, and guiding prospective patients toward scheduling consultations.
• Creative & Detail-Oriented: Able to balance creativity with organization and follow-through.
• Professional & Personable: Warm, polished, and comfortable representing a luxury aesthetic practice.
• No Plastic Surgery Experience Required: We will train the right candidate on procedures and medical terminology. We are looking for someone with strong communication skills, marketing ability, and a desire to help grow a successful practice.

Benefits

• Health insurance
• Paid time off