Responsibilities

• Accountable for ensuring all aspects of the project are delivered on time and against client objectives.
• Consistently thinks proactively throughout the project to anticipate and quickly address changes to approach, design, objectives, etc.
• Effectively designs studies and writes proposals.
• Thoughtfully crafts questionnaires / discussion guides with appropriate techniques and activities, and structures of questions that better address objectives and fit with participant type.
• Effectively moderates 1:1 and group interviews and online engagements (Communities, Remesh, etc.), spending typically 20% of their time doing live moderation. highly
• Able to facilitate discussion on any topic, with any target, and have the know-how to go off-guide, where appropriate.
• Creatively and quickly connect the dots, identifying emerging themes and how they connect to the bigger story.
• Consistently incorporates strategic elements into the report including the story flow, emerging implications (so-what), and recommendations (now-what).
• Appropriately adds visual elements to communicate the story.
• Begins to leverage client / industry knowledge and external frameworks (e.g., Michael Porter's Five Forces, The Habit Loop), anecdotes (i.e., metaphor and story), constructs, macro and micro-trends, psychological understanding, etc., to elevate the strategy.

Requirements

• 5+ years experience moderating and delivering excellent client deliverables in a market research or agency setting
• Aligns with, Models, and Coaches our values: People, Commitment, Aspiration, Trustworthiness & Impact
• Willingness to travel and be flexible in scheduling to accommodate project needs
• Compliance in time-tracking
• Adhere with all Merge and client required training and guidelines for market research and healthcare industry regulations and laws. Specifically (but not limited to) Pharmacovigilance (PV) and Healthcare Providers (HCPs) processes and reporting, Ethics, Confidentiality, Data Privacy / Security and Harassment

Benefits

• meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.