Public Relations Manager, Customer Trust, Selling Partner Services Communications at Amazon.com | Arlington, VA | $127K/yr – $171K/yr

Amazon.com

Public Relations Manager, Customer Trust, Selling Partner Services Communications

Arlington, VA (Unknown)

$127K/yr – $171K/yrManager7+ years expFull time

Posted 5 months ago

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Job Summary

Drive global PR for customer trust and brand protection, shaping narratives, influencer programs, and media strategy at Amazon, with leadership across teams and agencies.

Own global PR strategy and campaigns around customer trust narratives across media and influencers.
Must-have: 7+ years of professional PR experience and a Bachelor's degree.
Standout: Global scope with international teams and agency management.

Job Description

Responsibilities

Conduct ongoing proactive storytelling across owned, earned, and paid media and channels for priority narratives
Lead influencer relations programming that supports customer trust narratives to reach gen-pop audiences
Manage and guide proactive PR announcements and product/service launches
Provide communications counsel to business leaders and cross-functional partners
Build and maintain relationships with a range of top-tier and non-traditional media contacts
Plan and execute campaign-specific communications tactics for key shopping moments
Collaborate with international teams to scale programming globally
Help manage a third-party agency to support PR activities
Willingness to represent Amazon as a spokesperson

Requirements

7+ years of recent professional communications or public relations experience
Bachelor's degree

Preferred

Excellent written and verbal communications skills
Media relations expertise in proactive national stories
Consumer and/or B2B public relations experience
Serve as a source and educator for customer trust narratives
Experience leading influencer partnerships and programs
Be up to date on consumer, industry, and social media trends
Ability to be creative and create news from complex, reputational narratives
Ability to multitask and prioritize

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave