The Account Supervisor serves as the primary day-to-day client lead, responsible for delivering strategic counsel, driving program execution, and managing team performance. This role requires a strong balance of client relationship management, media strategy, team leadership, and operational excellence.

You will play a critical role in ensuring client satisfaction, meeting program KPIs, and fostering team growth—while proactively identifying opportunities to elevate account performance and expand business.

Key Responsibilities

Client Leadership & Communication

• Serve as the primary point of contact for clients, delivering clear, thoughtful, and timely communication across all channels
• Lead client meetings with confidence and efficiency; clearly articulate strategies, recommendations, and rationale
• Build and maintain strong client relationships, instilling trust through industry knowledge and strategic expertise
• Manage client expectations and proactively address challenges with a solutions-oriented mindset
• Provide ongoing strategic guidance to ensure alignment with client priorities and program goals

Strategy, Media & Program Execution

• Lead day-to-day program execution, ensuring all deliverables meet deadlines and quality standards
• Drive proactive media strategy, aligning thought leadership and announcements with relevant industry trends
• Oversee media programs, including strategy development, media lists, and pitch quality
• Take ownership of high-impact deliverables such as tier-one press releases and complex content
• Lead media outreach for top-tier announcements as needed
• Collaborate with Directors/VPs to meet and exceed quarterly media KPIs
• Contribute to campaign and quarterly planning, ensuring deliverables are client-ready

Team Leadership & Development

• Manage and mentor junior team members (AAE–SAE), providing clear direction, feedback, and support
• Delegate effectively, ensuring alignment on priorities, timelines, and expectations
• Review and edit all client-facing materials to ensure consistency with messaging and quality standards
• Foster a collaborative, positive team environment; recognize achievements and support professional growth
• Identify skill gaps and provide coaching to elevate team performance

Operational Excellence & Account Management

• Manage workflows, priorities, and workback schedules to ensure seamless execution
• Maintain program budgets and proactively communicate any risks or overages
• Ensure accurate and high-quality reporting against all program metrics (including PANOptic tools)
• Act as a quality control lead for reporting and measurement processes
• Proactively escalate risks or challenges to senior leadership to support client retention

Strategic Growth & Business Development

• Identify opportunities for organic account growth and additional services
• Support new business efforts, including pitch development and presentations
• Demonstrate a strong understanding of agency offerings and how they align with client needs

Leadership Expectations

• Lead by example with professionalism, accountability, and a solutions-oriented mindset
• Remain composed under pressure and foster a positive, problem-solving team culture
• Demonstrate agility in shifting priorities while maintaining team alignment and client satisfaction
• Encourage creativity and innovation in strategies that exceed client expectations

Qualifications

• Experience in digital health, healthcare, or health tech communications
• Familiarity with health systems, payers, providers, and patient audiences
• Ability to develop strategy for brands operating in regulated environments (e.g., HIPAA, data privacy, compliance)
• Skilled at translating complex clinical or AI-driven concepts into clear, human-centered narratives
• 4–7+ years of experience in public relations, communications, or agency environment
• Proven experience managing client relationships and leading accounts
• Strong media relations experience with a track record of securing coverage
• Excellent writing, editing, and communication skills
• Experience managing and mentoring junior team members
• Ability to manage multiple projects in a fast-paced environment
• Central/Eastern Timezone Work Schedule

Nice to Have

• Experience with media measurement/reporting tools
• Experience supporting new business or pitch development
• Industry-specific experience (tech, B2B, etc.)