Responsibilities

• The Account Supervisor serves as the primary day-to-day client lead, responsible for delivering strategic counsel, driving program execution, and managing team performance.
• This role requires a strong balance of client relationship management, media strategy, team leadership, and operational excellence.
• You will play a critical role in ensuring client satisfaction, meeting program KPIs, and fostering team growth—while proactively identifying opportunities to elevate account performance and expand business.
• Lead client meetings with confidence and efficiency; clearly articulate strategies, recommendations, and rationale
• Build and maintain strong client relationships, instilling trust through industry knowledge and strategic expertise
• Manage client expectations and proactively address challenges with a solutions-oriented mindset
• Provide ongoing strategic guidance to ensure alignment with client priorities and program goals
• Lead day-to-day program execution, ensuring all deliverables meet deadlines and quality standards
• Drive proactive media strategy, aligning thought leadership and announcements with relevant industry trends
• Oversee media programs, including strategy development, media lists, and pitch quality

Requirements

• Experience in digital health, healthcare, or health tech communications
• Familiarity with health systems, payers, providers, and patient audiences
• Ability to develop strategy for brands operating in regulated environments (e.g., HIPAA, data privacy, compliance)
• Skilled at translating complex clinical or AI-driven concepts into clear, human-centered narratives
• 4–7+ years of experience in public relations, communications, or agency environment
• Proven experience managing client relationships and leading accounts
• Strong media relations experience with a track record of securing coverage
• Excellent writing, editing, and communication skills
• Experience managing and mentoring junior team members
• Ability to manage multiple projects in a fast-paced environment

Preferred

• Experience with media measurement/reporting tools
• Experience supporting new business or pitch development
• Industry-specific experience (tech, B2B, etc.)