Public Communications Analyst- Division of Board Members

Responsibilities

• Coordinates the e-mail general correspondence process. Develops appropriate responses to electronic correspondence and inquiries from the general public or identifies the appropriate source for response. Coordinates processing of e-mail correspondence forwarded to other divisions. Reviews outgoing correspondence for responsiveness to the inquiry, consistency with Board policy, and timeliness of response. Ensures timely and accurate responses to correspondence and inquiries from the general public, Reserve Banks, government agencies and business groups.
• Maintains correspondence tracking and management reporting systems for written and electronic correspondence handled by the section. Provides monthly reports to include the number of written and electronic responses, the timeliness of the responses, and the general types of issues answered. Updates procedures for correspondence processes and distributes procedural guidance to divisions for handling correspondence with the unit.
• Edits, rewrites, and proofs a variety of content for online communications to ensure smoothness of language and conformity using established Board editorial style and ensures presentation is appropriate for designated communication platform. Assists in reviewing digital media content for consistency with Board mission and public information standards.
• Works with Web Communications and Creative Services staff and IT PubWeb to devise approaches to presentation of text, tables, and charts, graphics, and digital media to best convey the information to the reader, including navigation and graphics design, usability, accessibility and information architecture.
• Assists Public Communications Strategists to enter, review, and release content scheduled for publication on PubWeb, social media platforms, and/or other online communications channels. Ensures that content has been approved by relevant parties and that information is disseminated in accordance with established security practices and procedures. Assists in coordinating time-sensitive postings, including press releases, speeches, testimony, FOMC statement and related materials, social media updates, etc., with Public Affairs, Web Communications, IT, Legal, and other departments to ensure that critical content is posted correctly on time.
• Copyedits and proofreads web, video, and social media content for accuracy and to ensure conformity to the established Board editorial style. Assists in reviewing, updating, and revising existing PubWeb, social media, video, and other online content as appropriate. Assists in writing publication/web page descriptions and teasers for PubWeb, social media platforms, and other online communications channels. Coordinates with Accessibility Specialists to ensure online content is compliant with Section 508 requirements.
• May assist in analyzing communications and information dissemination trends and applications and developing recommendations to enhance the use of social media and other online communications channels at the Board. May assist in measuring the impact of social media on the Board’s overall communications efforts.
• Develops own professional skills. Maintains awareness of evolving web, social media, video, and other online communication technologies and trends through professional publications and outside contacts. Identifies appropriate directions for own professional development and works with other staff and line management to determine appropriate activities that lead to self-improvement.

Requirements

• FR-23: Bachelor's degree and a minimum of one year of relevant experience
• FR-24: Bachelor's degree and a minimum of three years of relevant experience
• FR-25: Bachelor's degree and a minimum of four years of relevant experience
• Requires excellent verbal and written communication skills, experience in online communications and web publishing, and an ability to work individually on a project or in a team environment. Must have demonstrated creativity and experience with social media. Proficiency in HTML/CSS and experience working with a content management system is also required. Knowledge of and experience with accessibility/Section 508 compliance, web design and usability, and information architecture is highly desirable. Knowledge of the financial industry, economics, and current events is desirable. Job duties require a flexible work schedule, including some evenings and weekends.

Preferred

• Functional knowledge or some experience with HTML/CSS and experience with social media is highly desirable.
• Knowledge of economics, current events, and the financial industry is desirable.
• Knowledge of the financial industry, economics, and current events is desirable.