Responsibilities

• Event Execution: Assist in the planning, set-up, execution, and breakdown of all on-site and off-site promotions and special events.
• Guest Relations: Maintain detailed knowledge of all promotions and special events to effectively communicate rules, policies, and regulations to internal and external guests. Effectively handle and resolve errors, disputes, and guest complaints in a positive and collaborative manner.
• Promotions and Event Operations: Assist leadership in the planning, coordination, and execution of compliant promotions and special events with integrity.
• Brand Representation: Act as a professional emcee for large-scale promotions on the casino floor, at special events, and across digital channels.
• Project Management: Manage full event lifecycles, including detailed planning, presentations, and pre- and post-event reviews.
• Prize Execution: Conduct electronic drawings, verify guest information, and securely issue cash or alternative prizes.
• Collateral & Copy: Support the development, editing, and proofreading of official rules, fact sheets, signage, and marketing communications.
• Collateral Management: Ensure all signage and collateral on the gaming floor is accurate and current, including the scheduled installation and removal of displays, decorations, and other materials.
• Administrative Controls: Maintain and manage internal processes, expense tracking, inventory, and other auditing controls in a detailed and efficient manner.
• Systems Proficiency: Use gaming software, player tracking systems, and project management software to plan, execute, and manage promotions and events proficiently.

Requirements

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Minimum one (1) year working in guest service, promotions, special events.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.
• Previous casino marketing experience preferred.
• This position requires successfully completing Word, Email, and Excel proficiency tests.
• Operational Agility: Thrives in a fast-paced, high-profile, 24/7 environment with a flexible, non-traditional schedule.
• Guest Presentation: Maintains a confident, friendly, "on-stage" persona and approachable demeanor on the gaming floor.
• Communication: Excellent verbal and written skills to effectively engage and present to guests, staff, vendors, and the public.
• Service Excellence: Deliver top-tier guest service and interpersonal relations aligned with property standards.
• Casino Operations: Experience with gaming player tracking systems, casino players clubs, and the execution of marketing promotions and special events preferred.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.