Smartbug Media

Project Manager

USA (Remote)

$70K/yr – $80K/yrFull time

Posted 3 months ago

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Job Description

SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth.

With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success.

The Project Manager (PM) is a client-facing position responsible for the successful execution of website, integration and digital projects, ensuring delivery within strict deadlines and budget. This role involves acting as the key point of contact for both the client and the internal project team, which includes designers, developers, and marketing consultants. The PM will manage the full project lifecycle, from discovery to launch, while maintaining high customer satisfaction and managing project profitability. This position requires proactive communication, meticulous attention to detail, and a focus on both scope management and continuous process improvement.

\nEssential Duties, Responsibilities, and Core Competencies

Project Management & Execution:

  • Act as the primary point of contact and project owner for clients and internal teams.

  • Oversee and manage project execution throughout the entire project lifecycle (from discovery to close).

  • Track and manage project budget and schedule, proactively addressing variances.

  • Lead project discovery and deliverable review calls with clients and stakeholders.

  • Identify, track, and manage project action items, issues, and risks.

  • Participate in project reviews and contribute to the continuous improvement of work methods.

Client & Scope Management:

  • Ensure that client goals and requests are aligned with the contractual scope of work.

  • Provide clear and frequent communication with the client regarding project status, scope, and any additional requests.

  • Proactively manage client expectations and offer timely change orders for out-of-scope requests.

  • Maintain high customer satisfaction rates and build strong client relationships.

Team Coordination & Leadership:

  • Serve as an expert advisor to clients and provide day-to-day support to the project team.

  • Coordinate activities across various teams, including creative, development, SEO, and quality assurance.

  • Provide detailed feedback to internal resources to ensure a high-quality delivery.

  • Keep the team motivated and ensure efficient, proactive day-to-day production.
Qualifications & Requirements

  • Ability to clearly communicate expectations and objectives with both clients and team members.

  • Strong written and verbal communication skills; ability to write succinctly and professionally.

  • Proven ability to manage multiple projects simultaneously and consistently meet deadlines.

  • Excellent organization and time management skills with a high degree of attention to detail.

  • Proven leadership skills, with the ability to lead and direct project resources with confidence.

  • Adept business acumen and problem-solving skills to understand client business and proactively identify and resolve barriers to success.

Education and/or Experience

  • At least 2 years of experience in project management or production within an agency or client services environment.

  • Significant experience managing and owning productive client relationships.

  • Experience partnering with cross-functional agency teams (e.g., strategy, creative, dev, PR, paid media).

  • Experience leading the full project lifecycle at an agency.

  • Experience working remotely is preferred.

  • A Bachelor's degree (B.A. or B.S.) is required, with a preference for a technical field.

  • Hands-on experience with project management systems (e.g., Teamwork, Jira, Asana).

  • Proficiency in Microsoft Office and Google Suite.

  • Knowledge of HubSpot CMS is an asset.

Certifications
CAPM, CSM, or other reputable project management certification is preferred.
Other Qualifications

  • Basic understanding of digital marketing, including content marketing, SEO, and website optimization.

  • Experience with B2B and B2C marketing.

  • Knowledge of quality assurance processes.

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$70,000 - $80,000 a year
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Smartbug Media

All Systems, Grow.Get the most out of your full customer lifecycle with SmartBug Media, HubSpot’s 2024 North American Partner of the Year and the most decorated Elite Solutions Partner in the world. As a full-service digital agency, we create resilient growth in every phase of your business to deliver predictable, scalable success.We Know Where You Grow from Here.We empower you to leverage the tools you're already using while introducing you to cutting-edge, revenue-generating strategies. Backed by deep technical expertise and award-winning solutions, SmartBug is ready to take your business to the next level.Unmatched Expertise, Uncompromising Quality.We don’t throw around the word “expert” lightly. Our team is composed of industry veterans who have honed their technical and strategic skills at globally renowned brands. With SmartBug, you don’t just get a team—you get the best team in the HubSpot ecosystem.For over 15 years, we’ve mastered HubSpot, earning Partner of the Year three times (North American in 2024, 2021, and Global Partner in 2018) and achieving Elite Solutions Partner status. We’re also a Google Premier Partner and a proud Shopify Partner. But we aren't about titles—it's our proven success, reflected in 750+ 5-star reviews, that speaks for our commitment to your growth.Now is the time to grow with SmartBug—the best HubSpot partner in NAM.

Founded in 2007
Newport Beach, California, USA
192 employees (74 in marketing)
hubs.ly/Q027dRzM0