THE CHALLENGE AHEAD  

This role will tackle the challenge of defining and delivering success for clients operating within a self-serve programmatic environment to active KERV enhanced creative offerings, partnering closely with the VP of Client Success to shape and package the offering and establish scalable servicing standards. The position is responsible for driving client growth by evolving campaigns into always-on investments, while strengthening partnerships and unlocking long-term value through proactive optimization and collaboration.

WHAT YOU’LL DO 

• Partner with the VP of Client Success to define, package, and evolve the self-serve programmatic offering and establish scalable servicing standards
• Serve as the primary point of contact for programmatic clients, providing strategic guidance and troubleshooting support within a self-serve environment
• Drive adoption and success of self-serve campaigns by educating clients on best practices, platform capabilities, and optimization strategies
• Analyze campaign performance data to deliver actionable insights and recommend improvements that maximize client outcomes
• Grow client accounts by identifying opportunities to expand spend, transition campaigns to always-on strategies, and deepen creative usage
• Build and maintain strong client relationships to foster long-term partnerships and retention
• Collaborate cross-functionally with sales and operations teams to improve the client experience and inform product enhancements
• Develop scalable resources (playbooks, training materials, FAQs) to support client onboarding and ongoing success
• Monitor industry trends and programmatic best practices to continuously refine client strategies and service models

WHAT YOU’LL BRING 

• 4+ years of experience in programmatic advertising, client success, account management, or a related digital media role
• Strong understanding of self-serve platforms, programmatic buying, and campaign optimization strategies
• Hands-on experience working within DSPs and/or SSPs (e.g., The Trade Desk, DV360, Xandr, Magnite), with a solid grasp of platform capabilities and workflows
• Proven ability to manage and grow client relationships, with a track record of driving retention and revenue expansion
• Experience working with data and analytics to generate insights and inform strategic recommendations
• Highly collaborative mindset with experience partnering cross-functionally across sales and operations teams
• Ability to thrive in a fast-paced, evolving environment and help define processes, offerings, and best practices from the ground up
• Strong communication and presentation skills, with the ability to translate complex concepts into clear, client-friendly guidance
• Proactive, solutions-oriented approach with a focus on continuous improvement and client outcomes

WHY YOU’LL LOVE WORKING AT KERV

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• We offer…
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and  healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV
• 401K with company match and 100% vesting on day 1
• Unlimited referral bonuses
• Flexible working schedules with remote and hybrid opportunities
• Fitness Reimbursement Program 
• “Moments that Matter” program, centered around our heart-centered value,  which celebrates and supports employees through life’s biggest wins, transitions, and challenges — because at KERV, we show up for each other beyond just the work.

KERV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. KERV participates in E-Verify to confirm the employment eligibility of all new hires.