Program Manager, KFC Brand Experience
Plano, TX (On-site)
Posted 3 weeks ago
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Job Description
This Role Has Two Primary Areas Of Responsibility
- Owning the Brand Experience team’s PMO workstream during market launches – Drive the rollout of Australia’s migration to the Byte platform as the first market launch, while developing reusable artifacts and playbooks to streamline future market launches.
- Managing the Brand Experience portfolio – Own the planning, structure, and execution of the Brand Experience team’s ongoing workstreams, ensuring clear timelines, priorities, and alignment across teams.
Program Planning & Delivery
- Orchestrate the multi-market rollout of KFC’s digital experience stack (Atlas front end, Byte platform services, Helium design system), ensuring consistent execution and clear alignment across Product, Engineering, Design, Loyalty, Analytics, and Market teams.
- Manage end-to-end migration phases, including scope alignment, discovery, build, deployment, and post-launch support.
- Drive clarity around ownership, sequencing, and milestones across interconnected workstreams.
- Manage Brand Experience team timelines by tracking dependencies, risks, and completion across cross-functional teams, including:
- External partners, including Capgemini, AKQA, etc.
- Engineering (Helium, Atlas, Byte teams)
- Product
- Analytics
- Martech
- Design
- Proactively surface risks and blockers and work with teams to resolve issues before they impact delivery.
- Own program sync cadences, including recurring cross-functional check-ins and milestone reviews.
- Prepare clear, concise reporting for standard team meetings and executive-level updates, including status, risks, dependencies, and upcoming decisions.
- Maintain program documentation and artifacts to ensure shared understanding across stakeholders.
- Liaise with Capgemini’s delivery PMO to ensure Brand Experience timelines and updates are reflected in broader SOPAC implementation and Byte delivery plans.
- Ensure internal priorities remain aligned with external delivery schedules and commitments.
- Build repeatable templates, tools, and artifacts to support future market migrations.
- Help establish consistent ways of working that allow Brand Experience programs to scale across markets with less friction.
- Continuously improve program processes based on learnings from each rollout.
- 6-10+ years of experience in program management, delivery management, or operations within digital, product, or technology organizations.
- Demonstrated experience managing complex, cross-functional initiatives with multiple stakeholders and dependencies.
- Strong understanding of digital platforms, product development lifecycles, and agile or hybrid delivery models.
- Experience working with external delivery partners or system integrators.
- Strong organizational and problem-solving skills, with the ability to bring structure to ambiguous situations.
- Excellent communication skills, with experience preparing updates for both working teams and senior leaders.
KFC
We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair. At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world. We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home. No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come. In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill. All you have to do is bring it. Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.
