Overview
WFAA encourages individuals working out of WFAA offices or conducting in-person business to be fully vaccinated against COVID-19. WFAA does not at this time require vaccination for in-person work or other business activity, but reserves the right to put in place such a requirement in the future. Should it do so WFAA will consider requests for accommodations only as required under applicable law.
The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for an Engagement Program Specialist. The Program Engagement Specialist supports the execution of programs and activities which engage alumni and friends and connect them to the university and each other. This role will play a crucial part in the Wisconsin Alumni Association’s’ volunteer program in the division of Alumni Relations & Engagement. This position will report to the Director of Regional Relations and Volunteer Management and will provide a range of customer service, operational, and administrative support to the team, constituents, and various project teams. This is a hybrid position and will require working from the office located at 650 N. Lake Street, Madison, WI, 53706
Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW-Madison. We provide important engagement opportunities to link UW-Madison alumni to each other and to their alma mater, building a strong community of Badgers.
Diversity and Inclusion:
Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.  
Responsibilities
Program support and administration

• Utilize organizational, administrative policies, processes, and technology tools.
• Learn and comfortably use customer relations management (CRM) database and event registration tool to support program delivery.
• Participate with managers and project teams in the research, design, development, and implementation of program activities.
• Identify process improvement and lead the improvements when appropriate.
• Attend, participate in, or facilitate planning meetings and provide support for meeting-related communications.
• Manage input from online engagement portals.
• Attend project meetings, document proceedings and compile and distribute notes.
• Maintain consistent communication with project team members regarding project tasks and progress.
• Serve as a contact and facilitator for alumni volunteers, committees, and boards related to projects.
• Compile and report on data related to projects and alumni engagement.
• Work collaboratively with teams to review and sign off on marketing pieces for events and programs; lead sign off on assigned programs.
• Track and perform analysis of program and team metrics
  

Campus Relations

• Participate, when appropriate, in cross-campus functional teams as a representative of the WAA chapter team.
• Work with campus offices as needed to support alumni group scholarships programs.
  

Constituent Relations

• Build and maintain positive relationships with campus and community colleagues and work collaboratively to advance university objectives.
• Provide exceptional customer service to internal and external clients.
• Respond promptly and courteously to inquiries from internal and external constituents, taking the initiative to seek information and resolution.
• Seek feedback and participation from alumni and donors in the design and development of engagement activities.
• Lead communications with appropriate stakeholders regarding plans and preparation for events.
  

Qualifications
Required Qualifications:

• Bachelor’s degree is preferred or equivalent combination of education and work experience.
• 1+ year(s) professional work experience.
  

Other Qualifications:

• 1+ year(s)' experience in customer/visitor/volunteer services and environments.
• Familiarity with constituent and/or registration databases.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, and Excel) essential.
• Excellent oral and written skills and strong planning, organization, and administrative skills.
• Ability to effectively interact with internal and external clients and constituents of diverse backgrounds.
• Ability to work independently as well as collaborate positively within a team environment.
• Ability to take initiative, demonstrate engagement in projects and meet deadlines.
• Ability to prioritize and manage multiple tasks and maintain a high degree of discretion, tact, poise, professionalism, and diplomacy.
• Ability to lift up to 30 lbs.
• Ability to work evenings and weekends.
  

WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service!

• The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association (advanceuw.org) is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.