Products Communications Specialist

Responsibilities

• Communication & Enablement
• Serve as the connective layer between product, marketing, sales, and client-facing teams on releases, roadmap changes, and product updates.
• Draft release notes, FAQs, launch readiness checklists, and internal/client-facing announcements.
• Translate technical product detail into audience-appropriate messaging for internal teams, clients, and leadership.
• Product Training
• Build and maintain training materials (guides, decks, walkthroughs) for new and existing products/features.
• Coordinate onboarding and enablement sessions for internal teams (sales, support, client success).
• Keep a knowledge base current as products evolve.
• Marketing Support
• Partner with marketing to develop product-related content: one-pagers, sales enablement collateral, and various other channel-appropriate materials.

Requirements

• Minimum two years in product operations, product marketing, technical communication or a related cross-functional role.
• Experience building training/enablement content.
• Bachelor’s degree in Communications, Marketing, Business, or a closely related field.
• Hands-on proficiency with data/reporting tools (e.g., Power BI, Tableau, or similar), able to build and maintain dashboards independently without analyst support.
• Clear written and verbal communicator, able to adapt tone across internal, client, and leadership audiences.
• Comfortable working across multiple teams and priorities in a fast-moving product environment.
• Residence in the Greater Cincinnati Metropolitan area, Hybrid, 3 days a week in office.

Preferred

• Prior experience with Advertising Agency preferred.
• A connective mindset: energized by being the layer that keeps product, marketing, and client-facing teams aligned and informed.
• Passion for building training and enablement content that reduces repetitive support and enablement questions.
• Comfort turning technical product detail into clear, audience-appropriate messaging for internal teams, clients, and leadership.
• A data-driven approach: partnering with product leadership to define KPIs/OKRs and ensure metrics are trusted and actively used in decisions.