Responsibilities

• Deliver comprehensive technical explanations of Volvo vehicles to customers, covering features, technology, connectivity, and digital services.
• Support both the Sales and Aftersales departments by providing product expertise and assisting with technical customer enquiries.
• Conduct vehicle handovers for new and used vehicles, ensuring customers fully understand the operation, features, and connectivity of their vehicle.
• Assist customers with the setup and use of in-car technology, including web connectivity, apps, infotainment systems, and digital services.
• Create engaging video presentations of used vehicles for the dealership website and online marketing platforms.
• Support dealership promotional activities, events, and product launches through demonstrations, presentations, and customer engagement.
• Maintain up-to-date knowledge of Volvo products, technology, software updates, and industry developments to provide accurate and professional advice.
• Work closely with the Sales and Service teams to enhance the overall customer experience and promote customer satisfaction.

Requirements

• Be a great communicator, both written and verbally. In this role, you need to be confident speaking and appearing on camera/video across social media.
• Interest in Video and Photography.
• Excellent attention to detail.
• Able to work under pressure independently and as part of a team.
• Self-Motivated, with and positive and energetic attitude.
• Experience with Adobe Suite, WordPress/Magento, and video editing software (After Effects, Final Cut Pro, or Premiere Pro) is desired but not essential.

Benefits

• 33 days of annual leave, inclusive of bank holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.