Responsibilities

• Product Portfolio Governance
• Partner with Business Development to develop product strategy and roadmaps for Marketing/BD technology products, including CRM, experience management, proposal automation, marketing automation, and analytics platforms.
• Manage the technical product portfolio and demand intake process, including triage, prioritization, governance, and coordination with business stakeholders.
• Define priorities based on business value, user impact, risk, compliance, technical feasibility, and total cost of ownership.
• Establish product success measures, such as adoption, data quality, process efficiency, system performance, and business impact.
• Evaluate market trends, platform capabilities, automation, and AI-enabled opportunities; recommend enhancements that align with Marketing/BD goals, firmwide technology strategy, responsible AI principles, data governance, privacy, and security requirements.
• Stakeholder Discovery & Business Partnership
• Serve as the trusted product partner and single point of contact for Marketing/BD leadership for technology needs, requests, and escalations.
• Conduct discovery with attorneys, business services teams, and Marketing/BD stakeholders to understand goals, workflows, pain points, and user needs.
• Capture, qualify, and prioritize demand; communicate trade-offs, decisions, status, and roadmap implications.

Requirements

• Minimum of 8 years of experience in product management, product ownership, technology project/portfolio management, business systems management, CRM, or marketing technology, preferably within a law firm, professional services, or complex enterprise environment.
• Demonstrated experience owning product roadmaps, managing backlogs, conducting discovery, writing requirements/user stories, and coordinating delivery across business and technology teams.
• Strong understanding of APIs, system integrations, data architecture, data governance, workflow automation, business process mapping, reporting, and BI tools.
• Experience partnering with Infrastructure, Information Security, Data Strategy, developers, and vendors to deliver secure, scalable, and supportable solutions.
• Strong stakeholder management and executive communication skills; ability to build trust, influence decisions, and align teams around product priorities.
• Ability to translate business goals and user needs into product strategy, prioritized initiatives, functional requirements, acceptance criteria, and measurable outcomes.
• Demonstrated experience managing intake, governance, releases, UAT/testing cycles, vendor deliverables, risks, dependencies, and budget considerations.
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field required; Agile/Scrum, Certified Scrum Product Owner, PMP, product management or platform certifications preferred.
• Strong analytical, communication, documentation, facilitation, and product/project management skills.

Preferred

• Preferred: Familiarity with CRM, marketing automation, experience management, proposal automation, and/or BD platforms such as InterAction, Salesforce, Peppermint, Foundation, or Vuture.
• Agile/Scrum, Certified Scrum Product Owner, PMP, product management or platform certifications preferred.