Product Owner (CRM)

In collaboration with Product Management, you will help drive the development of our CRM solution and will be a contributor to our overall product strategy. With thousands of customers, your actions and contributions will have far-reaching impacts on one of Unanet’s fastest growing product lines. Your strength will come from your dedicated scrum team, one that is comprised of senior engineers that have built and maintained advanced web applications in several organizations. 

What You’ll Do 

• Own and manage intake into the product backlog, including ongoing grooming and prioritization aligned to business and customer needs; make data-informed prioritization decisions that balance customer value and business outcomes
• Partner with Product Managers to understand the ‘Why’ to enable you to own the ‘What’ and ‘How’ in detailed user stories; translate product roadmap initiatives into executable work in collaboration with Product Management
• Research, define, and design requirements and scope through epics, user stories, and diagrams; write and maintain user stories with clear acceptance criteria to ensure shared understanding across teams
• Facilitate iteration planning and refinement sessions to ensure the team has clear, actionable, and organized work; increase refinement velocity and sprint execution effectiveness by partnering with engineering to ensure user stories are well-defined, prioritized, ready for development, accurately estimated, and unblocked throughout the sprint lifecycle
• Serve as the primary point of contact for the development team, enabling efficient and timely delivery; partner closely with engineering to support estimation, clarify requirements, and remove blockers
• Collaborate with cross-functional stakeholders to align on priorities and execute against the roadmap
• Develop a strong understanding of the industry, product domain, and user personas to guide prioritization
• Validate functionality and workflows to ensure we’re solving the right problems for our customers; validate delivered work meets acceptance criteria and supports successful releases
• Balance net new feature work and ticket-based work, partnering with development and quality assurance to triage, troubleshoot, and re-create tickets 

Your First 90 Days 

In your first 30 days, you’ll understand our product from the lens of its current capabilities and what is to be delivered in the coming year. In partnership with Product Management, clarify and realign requirements by helping refactor user stories, increasing our likelihood of success in delivery. Work with our Scrum Master, Tech, and Team Leads to better understand your team’s nuances and capabilities. 

In your first 60 days, you’ll work with internal and external stakeholders to help understand the direction we’re going in and why. Empowered by what you have learned, you’ll work with Product Management to question, redefine and reprioritize the roadmap for the next three (3) quarters. Working with your Scrum Team, you’ll define and solidify future deliverables. 

By day 90, you’ll have helped plan our roadmap for the next two quarters. You’ll guide your Scrum Team as they execute on this plan. You’ll partner with your peer Product Owners to proactively define, rank and groom cross-team dependencies and ensure planned initiatives are deliverable. 

Who You Are 

• 3+ years of product owner or business analyst experience in B2B SaaS  
• Experience working with internal and external stakeholders to collect business, functional and technical product requirements 
• Strong technical writing and visualization skills  
• Strong execution and product delivery skills  
• Ability to identify gaps, program risks, and proactively address them 
• Ability to work under tight deadlines  
• Working knowledge of JIRA  
• Bachelor’s degree 

Your Differentiators 

• Attitude that encourages collaboration, self-organization, accountability, and a drive to deliver high-quality products 
• Values teamwork, analysis, design, and execution for high-impact product initiatives 
• Prior experience with system of record software solutions (e.g., ERP, CRM) 

Our Values 

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.

The salary range for this opportunity is $107,500 - $126,525 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.   

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.