Responsibilities

• Product Knowledge and Technical Content: You will start by partnering with our Support team to audit, re-write and rebuild our customer knowledgebase to make it more accessible to both customers and our in-house AI bots. It offers real value and is also the fastest way to learn our product deeply.
• Customer Lifecycle Communications : Automated welcome and onboarding emails, the customer newsletter, and customer webinars. You will own the strategy, calendar, and the results.
• Customer Evidence and Advocacy : Produce case studies, customer one-pagers, our AE-Customer reference program, G2 & Capterra reviews, and light customer marketing including gifting
• Feed the Customer Voice Back Into Marketing : The customer relationship is the best research asset in the company, and we can do a better job pairing our website and product narrative with real customer evidence.
• Build the AI Workflows Behind the Program: You will start from a foundation we have already built, including our AI Context Lake, but will need to build further including things like drafting and maintaining knowledgebase articles, mining SDR, AE, CSM calls for new use cases and the language customers actually use, monitoring competitors continuously. We are looking for someone who will build the next ten of these.

Requirements

• 3-5 years in product marketing, customer marketing, or related technical role at a B2B SaaS company
• Experience running customer programs such as references, reviews, advocacy, or lifecycle email
• Technical background. You can hold your own on encryption and compliance scoping, and write about it without an engineer rewriting your draft.
• AI is a production tool for you, not something you send occasional prompts.

Preferred

• Boston-based or able to collaborate in person at least 1 day per week.
• Intellectually curious. You want to understand how the product works and why a customer chose us
• An effective communicator. You write clearly, you edit ruthlessly, and you can hold a technical conversation with a customer without translating everything into marketing language
• Detail-oriented. Our customers are audited on what we tell them
• Good human. You build trust quickly across CS, Support, Marketing, Sales, and with customers
• Gritty and self-sufficient. You will have support, but you will own your programs and set your own pace

Benefits

• PreVeil offers competitive compensation, excellent benefits, and the opportunity to make a real impact on cybersecurity and defense compliance.
• We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users.