Product Manager, Pre and Post Experience
New York, USA (Hybrid)
$64K/yr – $80K/yrFull time
Posted 2 months ago
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Job Description
WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
WHO WE ARE
Lindblad Expeditions is a pioneer in the Expedition Travel space, with a legacy of exploration and discovery spanning decades. From taking the first citizen explorers to Antarctica in 1966, to opening the Galápagos and Easter Island to tourism, to launching our innovative partnership with National Geographic in 2004, our mission has always been to connect travelers with the world’s most extraordinary places.
Today, our fleet of 16 ships takes nearly 25,000 guests annually to some of the planet’s most remote and pristine locations. At Lindblad Expeditions, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery.”
POSITION SUMMARY
In this dynamic role as our Product Manager, Pre and Post (PPM), you’ll be at the forefront of crafting unforgettable experiences by conceptualizing, creating, budgeting, and executing all pre- and post-voyage services. From designing multi-day land extensions to coordinating seamless internal air arrangements, group transfers, and optional hotel nights, your creativity will know no bounds. Put your financial prowess to the test as you closely manage offerings to optimize revenue opportunities.
As the first impression for our guests, you will play a crucial role in not only enhancing their journey but also driving revenue and optimizing the overall guest experience. Your contributions will be instrumental in supporting operational excellence across all programs, ensuring that every detail is executed to perfection and rooted in the company’s legacy of responsible exploration.
ESSENTIAL DUTIES
- To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre- and post- voyage portion of the expeditions
Program Design and Execution
- Build, price, and execute pre- and post- voyage services, including multi-day land extensions.
- Work with destination management companies (DMCs) to source, price, and contract services, negotiating favorable rates and ensure top performance.
- Collaborate with Voyage Product Managers (VPMs) to ensure pre/post programs complement at-sea experiences and avoid overlap.
- Identify and drive opportunities to increase passenger conversion on land-based add-ons.
- Own all Pre & Post Experience guest survey scores and implement improvement plans as necessary.
- Seek opportunities to build experiences with LEX-NG Fund supported projects and/or individuals into voyage offerings
- At all trainings and events, be equipped with current knowledge and examples of the company’s environmental and social/community impact programs, and prepared to share this knowledge with others who represent our brand
Air Program Management
- Determine the need for internal air (commercial or charter) within programs and coordinate with the Procurement team to select and contract preferred air suppliers.
- Provide clean handoffs to Coordinators, Additional Services (ASCs) for ongoing manifesting and logistics.
Hotel & Hospitality Room Coordination
- Identify programs needing included or additional hotel nights and hospitality rooms and collaborate with Procurement to select properties aligned with LEX standards.
- Support execution of embark/disembark hospitality services (hospitality room, luggage storage, food & beverage, AV, guides, printouts, etc.).
Ground Transportation & Transfers
- Manage group airport transfers and on-the-ground transportation of all pre- and post-services.
- Ensure vendor coordination, communication, and alignment with LEX service expectations.
Operational Support
- Develop and maintain arrival/departure guidelines, working itineraries, and LEX rep handbooks.
- Support Knowledgebase documentation and operational playbooks.
- Perform Emergency Duty services during select nights and weekends monthly.
- Revenue Optimization & Budgeting
- Own pricing and profitability for all PPM services.
- Collaborate with Marketing and Sales to position offerings for high conversion.
- Track guest feedback and develop and implement improvements.
Collaboration & Communication
- Serve as geographic or program lead (as needed), working closely with geographically aligned Product Managers, Voyage.
- Participate in cross-functional briefings and internal stakeholder updates.
- Lead sales presentations and effectively convey the unique selling points of extensions and additional services.
- Travel as needed to scout new offerings, manage vendor relationships, and provide training.
MINIMUM REQUIREMENTS
Education:
- Bachelor's degree in business, Hospitality, Tourism, or a related field.
Experience:
- Minimum of 3 years in travel program management, preferably in pre- and post-voyage services.
- Proven experience in budgeting and financial management.
- Experience in developing sales presentations and marketing strategies.
Skills:
- Strong negotiation skills and experience in vendor contracting.
- Excellent organizational and project management abilities.
- Effective written and verbal communication skills.
- Strong time management skills with the ability to handle multiple tasks, set priorities, and meet deadlines.
- Self-starter with the ability to self-motivate and work well in a team environment.
Industry Knowledge:
- Familiarity with destination management companies (DMCs) and ground transportation logistics.
- Understanding of guest service standards and operational excellence.
Technical Proficiency:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software.
Travel Requirements:
- Willingness to travel to scout new offerings and manage vendor relationships.
Communication Skills:
- Ability to read, write, and comprehend invoices, contracts, correspondence, and memos in English.
- Effective communication within and between departments with a professional demeanor.
- Outstanding relationship management and negotiation skills; additional language skills preferred.
PREFERRED QUALIFICATIONS
Education:
- Master’s degree in business administration, Tourism Management, or a related field.
Experience:
- 5+ years of experience in voyage development or similar roles within the travel or expedition industry.
- Experience managing internal/charter air travel programs.
- Familiarity with DMCs and international vendor contracting.
- Proven track record of successful project management and execution.
- Proven track record in increasing conversion or revenue through pre/post programming.
- Understanding of premium guest experience delivery standards.
Knowledge:
- In-depth knowledge of geographical regions relevant to the company’s voyages.
- Comprehensive understanding of competitive market positioning and pricing strategies.
Technical Proficiency:
- Advanced proficiency in accounting software and CRM systems.
- Familiarity with industry-specific software for itinerary planning and management.
- Familiarity with MXP
Annual bonus eligibility up to 5%
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.
OUR BENEFITS
- Travel benefits for employees and their family
- Voyage of Discovery trips for employees to travel as guests
- Health insurance including Medical, Dental, Vision
- 401(k) plan with employer match
- Long-Term Disability, Life & AD&D Insurance
- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
- Pre-Tax Commuter Benefit
- 7-8 Paid Holidays
- 2-3 Floating Holiday Options (pro-rated per start date)
- Up to 15 days of vacation (pro-rated per anniversary year)
- Parental Leave
- Sick/personal days per city & state ordinance
- Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate-both in writing and orally-with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Lindblad Expeditions
For more than 50 years, Lindblad Expeditions has been sailing to captivating places near and far in pursuit of discovery, bringing along adventurous travelers to share in the thrill of uncovering the world’s wild secrets. Every voyage reinforces the core belief that the planet holds infinite potential—for new experiences, enhanced knowledge and increased understanding of humanity's role in protecting its trove of natural and cultural treasures.
Founded in 1979
New York, New York, USA
858 employees (85 in marketing)
