Product Manager, CRM Communications

Austin, TX (On-site)

$92K/yr – $163K/yrSenior Level4+ years expFull time

Posted 4 months ago

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Job Summary

Drive product strategy and delivery for a performance-focused e-commerce team, owning roadmaps, experiments, and cross-functional delivery.

  • Own and execute the product roadmap with Engineering, Data Science, and Design.
  • Must-have: 4+ years in product/strategy with e-commerce conversion optimization.
  • Standout: Cross-functional leadership to ship fast across product, engineering, and design.

Job Description

Responsibilities

  • Own and execute the product roadmap in close partnership with Engineering, Data Science, and Design
  • Drive operational excellence by identifying opportunities to increase experimentation velocity and improve cross-functional collaboration
  • Identify and size opportunities to enhance the portfolio, using data to forecast business impact and prioritize initiatives
  • Develop and lead A/B tests, including hypothesis development, experiment setup, and KPI definition
  • Author clear product requirements (PRDs) and partner with Engineering to deliver high-quality execution
  • Develop and maintain project plans, lead dependencies, and ensure teams are aligned and execution-ready
  • Measure performance against KPIs and provide data-driven recommendations on scaling and optimization
  • Continuously collect insights through customer feedback, market research, competitor analysis, and industry trends to inform product innovation

Requirements

  • 4+ years of experience in product management, business strategy, consulting, or growth marketing, with a focus on customer conversion; 2+ years in e-commerce required
  • Validated experience owning and optimizing performance-based communications (email, push, in-app, or similar), including audience strategy, trigger logic, messaging, and measurement
  • Deep understanding of UI/UX and key design principles across email, push, in-app notification or similar
  • Marketplace experience (e.g., Uber, Airbnb, LinkedIn) strongly preferred
  • Confirmed experience partnering closely with Engineering teams (front-end and back-end) using Agile methodologies; strong technical understanding of building products and communications from the ground up
  • Proven ability to execute with precision and deliver high-quality experiences in a fast-paced, iterative environment
  • Track record of successfully leading complex, cross-functional initiatives end-to-end
  • Experience developing and optimizing performance-driven email and notification campaigns within e-commerce environments

Benefits

  • medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
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eBay

At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.

Founded in 2022
San Jose, CA, US
16K employees (1,572 in marketing)

Traffic Signals

Monthly Visitors
884K
Traffic Source Mix
Search
30.6%
Direct
40.2%
Referral
12%
Social
16.1%
Paid
0.8%

Headcount Trend

Current headcount: ~18K

Marketing Team

Marketing Team Size
1,126 (6% of company)
Median Career Experience
16 years
Median Tenure
4.7 years
Marketing Roles Posted (Last 30 Days)
7

Funding

Total Funding
$1.2B
Last Raise
$1.2B
Post IPO Debt, 3 years ago

Funding History

  • Nov 2022
    Post IPO Debt • $1.2B
  • Jan 1998
    Series Unknown
  • Jun 1997
    Series Unknown • $6.7M

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