Responsibilities

• Utilizes instructional design, adult learning theories, and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and programs to enhance product adoption thus increasing revenue for all SMB products.
• Collaborate with project stakeholders and/or internal subject matter experts across the organization to determine scope of instructional needs, create learning objectives, content sequence and structure for all SMB products.
• Collaborate with internal subject matter experts across the organization to develop, design, and improve training solutions that drive adoption and are consistent with internal marketing standards and best practices.
• Design, write and develop use case scenarios in multiple subject areas, including e-learning, webinar, in-person, and blended programs.
• Collaborate with business line managers and peers to formulate project objectives, scope, and schedule for producing deliverables.
• Determines training needs with stakeholders through observation of job tasks, group and individual interviews, questionnaires or surveys, and other appropriate needs analysis methods or techniques.
• Assist in creation/design of social media campaigns for all SMB products.
• Assist in creation/design of drip campaigns and assists in managing existing campaigns.
• Assist in creation of product awareness campaigns from content creation to design of campaigns, imagery, gifs, etc.
• Assist in creation/management of animated videos for all SMB products.

Requirements

• Bachelor’s degree, or equivalent work experience.
• Two to four years of work experience in instructional design, learning and development, or other directly relevant field.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, Premiere Pro, or After Effects).
• Understanding of brand systems and ability to work within and extend an existing brand library.
• Experience designing for digital channels — web, email, social, and video.
• Working knowledge of UX/UI principles and web design best practices.
• Experience producing or editing product videos with a conversion-focused mindset.
• Familiarity with landing page design and basic SEO concepts.
• Ability to work on multiple projects simultaneously while maintaining high quality in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills.

Preferred

• Experience designing and developing emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios and interested in delivering/training.
• Facilitation and instructor skills - we are eager to train!
• Adobe Captivate Prime experience.
• Videography, video editing, and graphic design experience.

Benefits

• Financial Wellness
• - Bonus programs
• - 401(k) match
• - Employee Stock Purchase Program (ESPP)
• - HSA and FSA options
• - Financial wellness resources and employee discount programs
• Health & Well-being
• - Medical, dental, and vision coverage
• - Mental health support for employees and dependents through Lyra Health
• - Family planning and women’s health benefits through Carrot