Prior Authorization Communications Consultant 3 (CC3/COM) – Project

Responsibilities

• Create and maintain FSIPAP strategic communications plan, including mapping audiences, drafting key messages, and creating tactical plans.
• Plan, organize, and schedule mass email bulletins to inform project stakeholders of important updates.
• Use plain talk principles to translate highly complex, technical language into user-friendly communications.
• Support prior authorization-related change management needs, including developing and distributing internal messaging to HCA teams.
• Coordinate external communications to managed care organizations, providers, and health care associations.
• Coordinate the creation and distribution of prior authorization-related internal and external materials
• Coordinate and submit content updates for webpages.
• Support the development and editing of clinical and provider communications materials.
• Plan, organize, and schedule email bulletins to inform Apple Health billers, providers, and other stakeholders of program updates.

Requirements

• Demonstrated ability to clearly communicate complex technical information verbally and in writing to a non-technical audience, including the application of plain language principles to legally precise documents.
• Ability to work independently and in groups.
• Excellent writing and proof-reading skills.
• Demonstrated ability to plan strategically, identify communications needs, and develop goals and comprehensive work plans for achieving those goals.
• Knowledge of state health care programs, commercial health care insurance and current health care issues.
• Demonstrated skills working with government agencies, health care providers, health care insurers and/or public/private health care stakeholders/customers.
• Understanding of health equity principles and how to apply them to communications strategies.
• Demonstrated ability to use social media tools to communicate with multiple audiences.
• Demonstrated skills in public relations.
• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.

Preferred

• Knowledge of health IT, software development, or similar technical fields to be able to navigate the needs of technical programs and software terminology.
• Prosci change management certification.
• General knowledge of health care systems.
• Knowledge of plain language writing techniques and understanding of how to effectively implement them within a state agency.
• Experience participating in change management projects as part of a communications team.
• Expertise preparing and coordinating internal communications.
• Expertise creating stakeholder management plans.
• Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field and three years of writing/editing experience; or equivalent education/experience.
• Seven years of work experience or training in communications, journalism or related public relations/community information positions that included writing, editing, and planning.

Benefits

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PFML)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits