Responsibilities

• Lead GTM/CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
• Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
• Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions
• Drive adoption of internal GTM/CX change management processes
• Partner with business leaders, field operations, and enablement to ensure consistent use of new processes and tools
• Monitor adoption, identify friction points, and implement improvements to increase compliance and effectiveness
• Embed accountability and feedback loops to ensure processes deliver measurable business impact
• Orchestrate key executive forums, including GTM/CX QBRs, All-Hands, and leadership alignment sessions

Requirements

• Bachelor's degree with minimum 12+ years of program management experience leading large, complex, cross-functional initiatives.
• Experience with a top-tier strategy, operations, or technology consulting firm.
• Experience in at least one defined GTM/CX domain (e.g., sales, CPQ, customer success).
• Proven track record of structuring ambiguous problems and driving executive alignment.
• Background in technology transformation, operating model change, or system implementations.

Preferred

• MBA from a top-tier university.