Responsibilities

• Owning the product growth strategy, roadmap, and success metrics for Zoom AI Agents.
• Driving new customer onboarding, activation, retention, engagement, and paid expansion.
• Identifying and remove adoption blockers across user onboarding, enterprise deployment, admin setup, education, permissions, integrations, and workflow discovery.
• Defining and optimize growth funnels, cohorts, activation metrics, retention metrics, usage loops, and expansion signals.
• Building data-driven experimentation roadmaps to improve activation, engagement, repeat usage, and conversion.
• Identifing high-value customer segments and use cases where AI agents can drive meaningful productivity gains and business value.
• Partnering with Design, Engineering, Data, Marketing, Sales, Customer Success, and GTM teams to accelerate adoption and customer success.
• Translating customer feedback, usage data, sales insights, and support signals into scalable product improvements.

Requirements

• Have 6+ years of product management experience, with experience in product growth, adoption, onboarding, activation, retention, or monetization.
• Demonstrate track record scaling a product from early traction to broader adoption and meaningful business impact.
• Have deep customer empathy and ability to understand user behavior, customer pain points, deployment blockers, and enterprise adoption patterns.
• Possess analytical and data-driven product judgment, including experience defining metrics, analyzing funnels/cohorts, running experiments, and making product decisions from data.
• Have experience driving growth for enterprise SaaS, PLG, collaboration, productivity, workflow, communication, or business application products.
• Able to have a product judgment for improving first-time user experience, activation loops, repeat usage, and customer value realization.
• Be comfortable operating in high-ambiguity, fast-moving environments with ownership and execution.
• Have the ability to partner closely with Sales, Customer Success, Marketing, Design, Engineering, Data, and leadership to drive adoption and revenue outcomes.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.