Company Description It's Your Call is a B2B telemarketing services company that helps businesses handle critical outbound phone calls that are often delayed or overlooked. The organization supports clients with lead generation, lead qualification, customer outreach, and integrated marketing campaigns. Teams at It's Your Call work with existing customer databases or help clients acquire targeted contact lists tailored to their goals. The company focuses on delivering measurable results and strengthening client pipelines through consistent, high-quality outreach. This environment is well-suited for professionals who value data-driven decision-making and strategic client engagement.
Role Description The President of Strategic Operations is a full-time, remote leadership role responsible for driving operational excellence, financial performance, and long-term strategic growth across the organization. This role oversees day-to-day operations, including process design, workflow optimization, and resource allocation to ensure efficient delivery of telemarketing and integrated marketing services. The person in this position will collaborate with executive leadership to develop and execute strategic plans, set performance goals, and monitor key metrics related to client outcomes, revenue, and productivity. Daily responsibilities include guiding departmental leaders, reviewing financial and operational reports, managing budgets, and identifying opportunities for innovation and improvement. The President of Strategic Operations will also build and mentor high-performing teams, foster a culture of accountability and inclusion, and represent operations in client, partner, and stakeholder discussions.
Qualifications

• Strong Operations Management experience, with a proven ability to design, implement, and refine processes in a service-driven or contact center environment.
• Advanced Analytical Skills to interpret data, monitor KPIs, and use insights to inform strategic and operational decisions.
• Solid background in Finance and Budgeting, including experience managing P&L, forecasting, and aligning resources with organizational priorities.
• Demonstrated Team Building capabilities, including developing leaders, coaching diverse teams, and promoting a collaborative, inclusive culture.
• Proven executive-level leadership experience, ideally in B2B services, sales operations, telemarketing, or related industries.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at all levels.
• Bachelor’s degree in Business, Operations Management, Finance, or a related field; an advanced degree (MBA or similar) is preferred but not required.
• Comfort with remote work tools and distributed teams, with strong organizational and time management skills.