Practice Manager Next Era Spine Care
Phoenix, AZ
Salary Not AvailableFull time
Posted 3 months ago
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Job Description
Overview: Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities:
Facility: HonorHealth Medical Group Specialty Department: Next Era Spine Care-PV Work Hours: Monday through Friday 8am-5pm Shift: Day Position Type: Full-Time
JOB SUMMARY
The Practice Manager directs, coordinates and manages all operations and related activities of an outpatient clinic or federally qualified health center. The Practice Manager manages the day to day operations that are related to an outpatient medical practice. The medical practice may include integrated services such as dental, nutrition, and behavioral health. Takes complete ownership for the successful operations and strategic planning of the clinic, including financial, employee engagement, retention and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad relationship with the providers, Associate Directors, and/or Administrator. Collaborates with all leaders in the market to provide seamless and integrated service to our patients.
ESSENTIAL FUNCTIONS
- Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
- Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, onboards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and providers. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations.
- Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
- Collaborates with marketing to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support desired brand positioning. Partner with Marketing and others to support location, provider and/or specialty promotion.
- Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
- Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Partner with the Patient Experience Team to optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
- Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems on a day-to-day basis to ensure the environment supports our employee’s engagement and meets our patients’ expectations.
- Performs other duties as assigned.
EDUCATION
- Bachelors or 4 years' work related experience in Business, Management, or Public Administration or 4 years leadership experience in outpatient clinic or related center Required Masters in Business, Management, or Public Administration Preferred
EXPERIENCE
- 1 year of leading people, projects or teams in a physician practice Required
- 3 years managing a physician practice or a specialty/multi-specialty physician group Preferred Other Experience in the specific sub-specialty. Preferred
LICENSE AND CERTIFICATIONS
- Fingerprint Clearance Card (FPC) - Certificate State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
- Certified Medical Practice Executive (CMPE) - Certification Preferred
- Medical Group Management Association (MGMA) Membership Preferred
HonorHealth
HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million across the greater Phoenix metropolitan area and Florence, Arizona. With nine acute-care hospitals, an expansive medical group offering primary, specialty and urgent care, a comprehensive cancer care network, outpatient surgery centers, clinical research, medical education and community services, we help our patients protect and preserve their most valuable asset – their health – through a unique combination of collaborative care and approachable expertise.People often say care feels better here — because it is.
