Responsibilities

• Monitor and assist with responding to and engaging across social media channels.
• Make suggestion and assist with MOA social media content creation including copywriting, photography, and video.
• Monitor pop culture, competitor, influencer, industry, and media trends that impact Mall of America.
• Assist with carrying out community management activities: respond to customer questions, concerns and feedback, remove comments and spam that violate our community page guidelines, report conversations and feedback to appropriate Mall departments.
• Research, and assist with writing, and coordinating distribution of MOA media materials including media advisories and press releases.
• Assist in responding to day-to-day media requests and photo requests, along with helping media crews onsite.
• Help with efforts to gain media stories/placement for events and new and coming tenants/attractions and restaurants.
• Reflect MOA voice and tone in all communications.
• Additional duties as assigned.

Requirements

• Must be at least 18 years of age with high school diploma or equivalent
• Degree in or pursuing a degree in Communications, Public Relations, Journalism, Marketing, or Liberal Arts
• Strong guest service and customer-focused mindset
• Strong knowledge of social media platforms including Facebook, TikTok, Instagram, X, Snapchat, YouTube, etc.
• Knowledge of using social media tools for business
• Flexibility in schedule
• Strong knowledge of computer skills
• Interest in emerging technology platforms
• Good verbal and written communication skills
• Able to work independently as well as in a team

Preferred

• Degree in or pursuing a degree in Communications, Public Relations, Journalism, Marketing, or Liberal Arts
• Strong guest service and customer-focused mindset
• Strong knowledge of social media platforms including Facebook, TikTok, Instagram, X, Snapchat, YouTube
• Knowledge of using social media tools for business
• Flexibility in schedule
• Strong knowledge of computer skills
• Interest in emerging technology platforms
• Good verbal and written communication skills
• Assertive with a “can do” attitude and ability to work independently as well as in a team

Benefits

• team member discounts
• free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• generous tuition reimbursement
• FREE Metro Pass Universal Pass
• comprehensive health benefits and programs (medical, vision, dental, life insurance and more)
• 401(k) match
• paid parental leave
• paid vacation
• additional financial and educational well-being programs