Responsibilities

• Provide Sales and Marketing Administrative Assistant support as necessary, including but not limited to PowerPoint presentations, photo requests, printing of collateral, contract turnovers, merging contracts, menu printing, site inspection forms, write welcome letters, etc.
• Assist with the design and/or coordination of Hotel signage, email blasts, and collateral that increase awareness and positive perception of the hotel.
• Update Four Seasons proprietary websites, as well as third party websites, ensuring alignment with the Hotel’s positioning and business objectives and creative storytelling.
• Conduct thorough grammatical reviews of collateral, signage, menus, and other guest-facing materials to ensure they are accurate and aligned with the highest standards of luxury hospitality.
• Utilize Revinate, TripAdvisor and like-tools to track reviews, organize hotel responses, and posts.
• Assist with video and photo shoots at the hotel.
• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using Microsoft Word, Golden Sales & Catering and Outlook.
• Field incoming inquiries and distributing to proper recipients.
• Correspond via email and telephone with clients regarding individual reservations or group requests.
• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.

Requirements

• A solid working knowledge of all MS systems: Word, PowerPoint, Excel and Publisher are required. Working knowledge of Opera is strongly preferred.
• Applicants must also have a high attention to detail and the ability to multi-task in a fast-paced environment and is a collaborative team player.
• This person will be responsible for providing administrative support to the Director of Public Relations, Sales Managers and Director(s) while being familiar with all aspects of the sales process.
• This is a non-exempt/hourly position. U.S. work authorization is required for this position.

Preferred

• Basic knowledge of hotel operations
• Previous hotel experience preferred
• Strong communications (telephone and in person)
• College education preferred
• Fluent and professional communication both written and verbal
• Works well under pressure, multitasking, and team player
• Extreme attention to detail in all areas, organizational skills, and thinks strategically
• Ability to touch type 50+ WPM and comprehensive computer skills

Benefits

• Have access to a robust benefit plan