Portfolio Manager - Unified Communications
Pittsburgh, PA (Remote)
Posted 6 weeks ago
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Job Description
Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.
We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.
Your Role:
- Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact
- Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work
- Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions
- Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery
- Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
- Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization
- Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress
- Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked
- Support planning and execution of programs and cross-team initiatives from initiation through delivery
- Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures
- 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function
- Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments
- Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making
- Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions
- Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization
- Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models
- Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools
- Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams
- Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning
- Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries
- Experience supporting product organizations with recurring revenue and SaaS business models
- SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications
- Experience supporting global product and engineering organizations
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%
- Employee Stock Purchase Plan after one year of service
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Sangoma
Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) is a global leader in essential business communications. For more than 40 years, Sangoma has provided secure, reliable, and cost-effective solutions to over 100,000 customers in more than 180 countries. Sangoma is a full-suite partner for all communications needs, offering unified communications, networking, SIP trunking, wholesale voice, and security. Its UC platform is developed fully in-house and available in cloud, hybrid, or on-premises models. Sangoma delivers vertical-specific communications solutions for healthcare, education, hospitality, retail, restaurants, and manufacturing. These services can be bundled, giving organizations one trusted source for voice, data, and connectivity. Channel-driven and powered by the Sangoma Innovation Foundry, the company works with industry experts to develop new solutions that address real-world needs. As the primary developer of Asterisk, the world’s most widely used open-source communications framework, Sangoma continues to lead the evolution of business communications.
