Players Club Representative Marketing

Responsibilities

• You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
• Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
• Assist the Marketing department with multiple projects, promotions and events.
• Answer any questions and immediately resolve any guest, associate or management concerns.
• You will issue comps based on established guidelines.
• Stay informed about all marketing activities, promotions, and events.
• Maintain records to document/verify department activities.
• Maintain positive working relationship with all locations, departments, staff and vendors.
• Comply with all company regulations and policies.
• Perform other tasks as assigned.

Requirements

• General computer application proficiency.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.
• Prior experience in high customer contact positions.